Gillian Cortes

Effectively manage patient scheduling, insurance verification, and financial transactions. Answer phone calls, respond to patient inquiries, and handle emails in a timely and professional manner. Maintain and update patient records and electronic health records.

Dental Administrator - Okamura Dental - Vancouver

(2025-06)

• Effectively manage patient scheduling, insurance verification, and financial transactions.
• Answer phone calls, respond to patient inquiries, and handle emails in a timely and professional manner.
• Maintain and update patient records and electronic health records.
• Follow up with patients when they are due or overdue for their recall or hygiene to optimize productivity for hygienists.
• Coordinate with dentists to give accurate information to patients while discussing treatment plans and scheduling appointments.
• Follow up with insurance for predeterminations and submitted claims.
• Assist with insurance accounts receivable and process insurance payments.

Self Employed Esthetician - Hinga Beauty Studio - Vancouver

(2024-05)

• Greet clients, schedule appointments, process payments, answer client inquiries, and manage monthly budgets and inventory.
• Maintain a safe and clean studio adhering to health and safety regulations.
• Perform meticulous and detailed work on clients: lash extensions, lash/brow lifts and facials.

Studio Manager, Trainer, and Lead Esthetician - Dalaga Beauty Studio - Vancouver

(2020-09 - 2024-04)

• Hire, train, and supervise staff. Providing guidance and support as required.
• Greet clients, scheduling appointments, processing payments, and answering client inquiries.
• Collaborate with the owner to manage monthly budgets, inventory, and expense reports.
• Maintain a safe and clean studio adhering to health and safety regulations.
• Handle social media networks to stay up to date with the latest trends.
• Perform meticulous and detailed work on clients: lash extensions, lash/brow lifts and facials.

Dental Reception Program - Langara College (2025-01 - 2025-04)

Body and Spa Program - John Casablanca Institute (2016-02 - 2016-12)