Girija M

Customer-focused gas station associate with hands-on experience at Mobil managing daily operations, inventory, and customer service. Proven ability to train staff, handle scheduling support, and maintain a clean, efficient forecourt environment. Reliable, organized, and skilled in supervising small teams while resolving customer concerns professionally.

Gas Station Associate – Shift Lead - Mobil Gas Station - Elmira

(2024-11 - 2026-04)

• Assisted customers with fueling and operated the POS system for fuel and in-store purchases; handled cash, debit, and credit transactions accurately.
• Processed lottery sales, validated tickets, balanced lottery reports, and followed OLG compliance procedures.
• Stocked shelves, fridges, and tobacco products; monitored stock levels and supported inventory ordering to maintain product availability.
• Participated in hiring support by helping screen candidates and providing input during staff selection.
• Created and adjusted employee shift schedules to ensure proper coverage and smooth daily operations.
• Managed restocking and maintained organized storage areas to ensure efficient workflow.
• Maintained cleanliness of pumps, store, and forecourt area, ensuring a safe and welcoming environment.
• Provided friendly customer service, answered fuel and product-related questions, and resolved minor concerns promptly.
• Followed safety procedures for spill cleanup and fuel handling; reported equipment issues to management.
• Supported opening and closing tasks, including cash reconciliation, lottery balancing, and store readiness.
• Assisted in training new staff on procedures, safety practices, and customer service standards, contributing to efficient team operations.

PG Diploma - Supply Chain Management - Conestoga College (2025-09 - 2026-04)

PG Diploma - Management and Leadership Development - Conestoga College (2024-09 - 2025-04)

Bachelor's degree - Chemical Engineering - ANITS (2019-06 - 2022-04)