Gisell Munoz

Highly motivated and experienced operations professional with a degree in International Business. Adept at managing inventory, logistics, and supply chain processes. Proven track record of implementing efficient systems and processes to improve operational performance and increase productivity. Solid background in contacting clients to follow up, negotiating freights, resolving disputed items, handling all incoming calls and emails and bringing resolutions to freight delays.

I am a highly motivated and experienced operations professional with a degree in International Business. I have a proven track record of implementing efficient systems and processes to improve operational performance and increase productivity in logistics, supply chain coordination, customs clearance, and freight forwarding. I possess excellent communication and interpersonal skills, am proficient in using Microsoft Office Suite, and have experience in resolving issues related to freight delays.

My professional experience includes working as a Quality Agent - Operations at Sephora in Vancouver, where I managed inventory levels and provided support in implementing new systems and processes. I have also worked as a Bilingual Export Assistant (Interline Agent) at AEROSAN Airport Services S.A in Bogotá, where I processed interline shipments and communicated with airlines, ground handlers, and customers to coordinate the movement of shipments.

I hold a degree in International Business from the Universidad Piloto de Colombia, which has provided me with a solid foundation in global business practices and strategies. During my studies, I gained a comprehensive understanding of customs clearance, logistics management, and supply chain coordination, which has been invaluable in my professional experience.