Maternity Leave and Professional Development
(2024-01 - 2026-01)
Dedicated time to full-time parenting while actively pursuing professional development through courses, volunteer activities, and continuous learning in project coordination, automation, digital transformation, business operations, and working, as well as a freelance project coordinator.
PMO Analyst - Project Coordinator - Inchcape Americas
(2022-06 - 2023-12)
Collaborated with business and support teams to identify technology opportunities focused on process automation, digital transformation, and operational improvement.
- Coordinated rollout of a new digital document management solution for vehicle sales operations, and reduced the time spent on management from 5 days to 3 days, as well as the post-implementation stabilization activities, improving implementation readiness and reducing operational disruptions.
- Facilitated the development and implementation of a new recall management application, improving recall tracking and user experience for after-sales operations.
- Managed project planning activities, including scope definition, milestone tracking, risk monitoring, issue resolution, and stakeholder communication using Jira, Confluence, and Agile project management practices.
- Supported Agile project delivery by managing user stories and backlog prioritization, and coordinating multiple project workstreams simultaneously.
- Coordinated third-party vendors and internal stakeholders to support automation initiatives, manage enhancement requests, and drive process improvements, contributing to a 30% reduction in project-related costs.
- Maintained integrated project plans, monitored milestones, risks, issues, dependencies, and resource utilization across multiple digital transformation initiatives using Jira and Confluence.
- Produced executive project status reports and stakeholder updates, ensuring alignment with project objectives, timelines, and delivery expectations.
Digital Transformation Analyst - ENEL Group
(2020-08 - 2022-06)
Analyzed RPA initiatives, managed technology integrations with the collection platform, and supported operational efficiency projects across enterprise platforms.
- Supported RPA initiatives by coordinating business and technical teams using UIpath and Appian, contributing to a 40% reduction in manual processing time across operational workflows.
- Assisted in workflow mapping, UAT testing, and deployment activities for automation projects, improving process accuracy and reducing operational errors.
- Prepared the go-live plan of a new digital payment collection solution, contributing to a 20% reduction in payment processing delays and improved transaction reliability.
- Control and track the CAPEX and OPEX budget.
- Coordinated project reporting, issue tracking, risk monitoring, and stakeholder communications for enterprise automation initiatives.
IT Project Coordinator - Tata Consulting Services (TCS)
(2018-07 - 2020-04)
Coordinated Agile and hybrid delivery of enterprise automation projects with technical teams and vendors; also supported the implementation of RPA initiatives for large-scale clients.
- Driven Agile automation teams using Scrum methodologies, supporting sprint execution, backlog alignment, and continuous improvement initiatives across multiple RPA projects.
- Standardized project and process documentation by creating reusable templates for automation workflows, improving governance consistency and implementation traceability.
- Facilitated kick-off and planning sessions for a Business Intelligence project (FonYou), coordinating stakeholder alignment, scope definition, resource planning, and implementation timelines.
- Generated invoices according to the contract conditions, and hours spent on solving the issues, budget recovery, and accounts receivable.
- Maintained project schedules, resource allocation, KPI tracking, CPI/SPI monitoring, and project governance reporting using Clarity PPM, supporting PMO compliance and executive decision-making.
- Developed project status reports and performance dashboards for leadership teams, improving visibility into project health, risks, and delivery milestones.
Assistant Project Coordinator - Banesco Banco Universal
(2013-01 - 2018-12)
Assistant Technical Project Coordinator with experience supporting banking and telecommunications technology initiatives. Assisted with project planning, UAT coordination, stakeholder communication, and operational support activities for enterprise projects, including the implementation of an IVR customer service platform. Familiar with Agile practices, Microsoft Project, and ITIL-based change management processes.
