General Manager - Parts Panel Automotive - Regina, Saskatchewan, Canada
(2026-05)
- Oversee daily operations, staff performance, and customer service standards.
- Manage scheduling, team supervision, and employee training.
- Handle customer concerns and support sales growth and retention.
- Maintain inventory control, purchasing, and stock accuracy.
- Coordinate shipping, receiving, logistics, and inventory uploads.
- Ensure efficient operations and compliance with company procedures.
Branch Manager - Money Mart - Canada
(2025-11 - 2026-05)
- Sales & Profitability: Drive store performance, meet sales targets, and manage daily/monthly financial results, often through local marketing and business development.
- Team Management: Recruit, hire, train, coach, and motivate staff; conduct performance reviews and manage disciplinary actions.
- Customer Experience: Ensure high-quality customer service and efficient transaction processing, handling customer inquiries and collections.
- Operations & Compliance: Maintain branch security, manage cash handling, audit documentation, and ensure all operations follow Money Mart's policies and procedures.
- Risk Management: Oversee risk, coordinate collections, and manage branch assets and security.
Retail Store Manager - 4K Cannabis - Ajax, Canada
(2023-12)
- Manage daily retail operations, setting staff sales targets and ensuring customer satisfaction.
- Maintain inventory integrity, cash handling, and financial reconciliation.
- Consistently achieve high levels of customer satisfaction through focused service excellence.
- Overall retail store daily operations with integration in compliance
Store Manager - Sukoshi Mart - Canada
(2025-02 - 2025-11)
- Oversee daily store operations, setting sales goals for staff and ensuring an exceptional customer experience.
- Ensure accurate inventory management, proper cash handling, and financial reconciliation.
- Drive outstanding customer satisfaction by prioritising top-tier service.
- Manage overall retail functions while ensuring full compliance with company policies.
Assistant Director - Business Development - Atelier Tang Pte Ltd - Singapore
(2023-04 - 2023-09)
- Implemented business development strategies and coordinated with construction teams and architects to drive project success.
Technical Expert - Apple South Asia Pte Ltd - Singapore
(2016-09 - 2023-04)
- Provided in-store customer technical support and managed repair operations for Apple products. Hardware repair for iPhone and other iOS products.
- Supervised inventory management for repair parts and tools, ensuring prompt and efficient service delivery.
Senior Business Development Manager - Devo Design Hub Pte Ltd - Singapore
(2011-03 - 2016-09)
- Led business development and marketing initiatives, resulting in increased client acquisition and retention.
- Developed innovative strategies such as email marketing and SEO to enhance client engagement. Lead generation to open new clientele.
Sales and Marketing Executive - Ong & Ong Pte Ltd - Singapore
(2010-05 - 2011-03)
- Drove client acquisition through cold calling and conducted marketing presentations to generate leads.
- Collaborated with design, sales, and marketing teams to ensure cohesive project execution.
Marketing Team Lead - ID Inc Interiors Pte Ltd - Singapore
(2006-12 - 2010-05)
- Developed and executed targeted marketing campaigns to build client relationships and manage CRM systems.
Technical Support Engineer - Sykes Asia Inc. - Philippines
(2004-06 - 2007-12)
CALL CENTER
- Troubleshooting and set-up on routers (LINKSYS, CISCO, 2WIRE, XBOX, D-LINK, Siemens), (knowledge on VPN, DNS, LAN, WAN, dry-loop internet, symmetrical DSL, IDSL, ADSL IP configurations) COVAD DIRECT IP ISP's, MACINTOSH DSL, DSL, CSI
Branch Manager (Task Force) - Norkis Insurance Brokerage & Lending Inv. Inc. - Mandaue City Philippines
(2001 - 2002)
- Handles numerous areas of responsibility.
- Assigned to solve each problem of the branches under my designation.
- Expanded territorial sales by 180%.
- Broaden the sales channels.
