PSA Patient Relations- Emergency Department - Oakville Trafalgar Memorial Hospital - Oakville, ON
(2021-03 - 2023-03)
- Assist with patient needs and help emergency department hospital staff with patient care
- Prep procedure rooms and organize medical supplies
- Coach and Leadership role with Project Search Halton
- Recognition by staff and civilians for my leadership and empathetic nature
- Improved flow in the emergency department
- Many successful candidates trained with Project Search Halton
Sales Associate - Golf Town Burlington - Burlington, ON
(2018-08 - 2021-01)
- Ensure customer service excellence
- Golf club fitting and apparel specialist
- Identify and implement various displays for seasonal programs, new products and special offers
- Participate in merchandise handling, including receiving shipment, replenishment, markdowns and price management
- Communicate and ensure compliance with company, store and department policies
- Maintain department and store safety and security procedures and ensure staff compliance
- Consistently achieved revenue targets during tenure with Golf Town
- Ability to gain the trust and respect of fellow co-workers, employers, and customers
- Successfully completed product knowledge mandated courses
- Assisted at various locations to improve merchandising, and sales
Assistant Manager/Athlete Liaison - New Balance Toronto - Toronto, ON
(2012-01 - 2013-08)
- Generated customers with walking clubs in Oakville and with chiropractors in Oakville and Burlington
- Co-managed store with daily store operations and weekly sales volumes
- Administered inventory control and vendor relations, and supervised daily deliveries of bulk shipments
- Ensured store's overall appeal and shopability through a highly knowledgeable staff, superior customer service, well stocked store and theme based window displays
- Managed quarterly budget dedicated to store logistics
- Built a strong rapport with customers and staff
- Helped reduce total gross shrinkage
- Successfully completed product knowledge mandated courses
Operations Manager - Oakley Canada Retail
(2008-07 - 2012-12)
- Ensure customer service excellence and provide employee support through effective supervision, coaching and performance management
- Establish department sales objectives and budget staff hours accordingly to store management goals and customer service needs
- Supervise daily departmental operations to meet established productivity goals
- Plan and schedule staff hours accordingly to store needs and the budget
- Participated in merchandise handling, including receiving shipment, replenishment, markdowns and price management
- Consistently achieved revenue targets during tenure with Oakley Canada
- Merited consistent and progressive results in consecutive Performance Reviews
- Successfully completed product knowledge mandated courses
- Promoted to management within one month of joining the organization
- Assisted at various locations to improve staffing, merchandising, and sales
Department Manager / Sales Associate - Sport Chek / Coast Mountain Sports
(2000-12 - 2008-06)
- Ensure customer service excellence and provide employee support through effective supervision, coaching and performance management
- Establish department sales objectives and budget staff hours accordingly to store management goals and customer service needs
- Supervise daily departmental operations to meet established productivity goals
- Plan and schedule staff hours accordingly to store needs and the budget
- Identify and implement various displays for seasonal programs, new products and special offers
- Train sales associates on proper merchandising techniques
- Assist in the selection and orientation of new hires
- Participate in merchandise handling, including receiving shipment, replenishment, markdowns and price management
- Communicate and ensure compliance with company, store and department policies
- Maintain department and store safety and security procedures and ensure staff compliance
- Consistently achieved revenue targets during tenure with Sport Chek/Coast Mountain Sports
- Merited consistent and progressive results in consecutive Performance Reviews
- Ability to gain the trust and respect of fellow co-workers, employees, and customers
- Certified in First Aid and CPR
- Successfully completed product knowledge mandated courses
- Promoted to department head within one month of joining the organization
- Assisted at various locations to improve staffing, merchandising, and sales
Certified Coach- Level 1 - Tennis Canada OTA
(1992-04 - 2018-02)
- Implement all tennis drills and activities
- Involved in organizing junior clinics
- Work with program manager in planning of new tennis skills
- Involved in maintenance of tennis courts
- Responsible for administrative work regarding tennis accounts
- Trained and worked with provincial under 14 and 16 years of age
- Trained members of the Junior Davis Cup Team (National Team under 18 years of age)
- Attended and assisted with a variety of provincial and national tennis events
