Gouri Shabu

An Enthusiastic, hard working, result oriented professional with more than 3 years of experience in Client management and one year experience in Administration.Completed Masters of business Administration focused in Finance and Marketing. Always Ready to learn and explore new technologies and methodologies.

In my previous role, as an Administrative Assistant at Consulate General of India, Vancouver I efficiently managed incoming inquiries from applicants, providing accurate information and directing them to the appropriate departments, ensuring a positive and professional first point of contact. I maintained an organized appointment scheduling system for visa, passport, and consular services, facilitating timely processing. I promptly addressed and resolved applicant complaints, fostering positive relationships.

I created comprehensive documentation for official meetings and events, ensuring detailed and accessible records.

In my role as a client service representative I excelled in developing and maintaining strong client relationships, addressing project-related inquiries and issues with tailored solutions that significantly increased client satisfaction. I efficiently managed and coordinated complex agendas for the Senior Program Manager and Project Head, ensuring the seamless scheduling of appointments and meetings. My responsibilities included managing the engagement process for Project Implementation, which involved ensuring smooth communication and coordination between clients, partners, and internal teams.

I hold a master's degree in Business Administration with a specialization in Finance and Marketing.Additionally I also hold a bachelor's degree in commerce.