Grace Goncalves

A highly motivated and experienced individual working towards a Bachelor's Degree in Biology and Biomedical Science, seeking a mid-level position that leverages skills in leadership, customer service, and administrative support. Possesses expertise in managing and supervising teams, handling cash transactions, and providing exceptional customer service.

Supervisor

Grocery Checkout - North York, ON

August 2021 to Present

• Led and managed daily operations of the store, including cash handling, inventory management, and customer service, resulting in a high rate of customer satisfaction.
• Coordinated and collaborated with team members to ensure the timely completion of daily tasks and smooth store operations.
• Utilized Google Sheets to track perishable stock expiry dates, oversaw incoming orders, and maintained inventory of overstock products.
• Addressed customer concerns and complaints promptly and effectively.

Crew Member

Burrito Boyz (Queen and Chrysler) - Brampton, ON

September 2019 to April 2021

• Provided excellent customer service, handling cash transactions and settling customer disputes in a professional manner.
• Acted as a dedicated team leader in the absence of managers, overseeing and delegating tasks to team members as necessary.
• Prepared food and beverages according to customer specifications, adhering to all safety rules and guidelines.
• Maintained the cleanliness of the lobby and kitchen and solved problems with the POS system.

Summer Administrative Assistant

Harvest Worship Centre - Brampton, ON

June 2019 to August 2019

• Assisted the administrative team in daily duties, including answering phone calls, conducting research for vendors and suppliers, and handling monetary donations.

Biomedical Science (H.BSc)

York University

2020-2024