Gracemurd Bien Aime

Strong verbal and written communication skills for interacting with customers, supervisors, and team members. Reliable problem-solving abilities and adaptability in fast-paced or changing work environments. Excellent time management and organizational skills; able to prioritize tasks and meet deadlines.

Dependable, patient, and respectful with a strong work ethic and attention to detail. Able to work independently or as part of a team to complete daily tasks efficiently. Calm and professional when handling challenges or customer requests.

Youth and Family Counselor - Woods Homes - Calgary, AB

(2019-07 - 2020-01)

• Coordinated the planning and delivery of therapeutic activities for high-risk youth.
• Collaborated with family's and children's care teams, including psychologists, occupational therapists, behavioural therapists, nurses and family physicians to develop intervention and support plans.
• Trained in therapeutic counselling modalities, including short term and solution focused treatment strategies.

Early Childhood Care Worker - RecHouse, Sam Livingston Elementary School - Calgary, AB

(2017-10 - 2020-07)

• Planned, lead, and supervised recreational and educational activities for children.
• Assisted in the development and implementation of programs and activities aimed at enhancing behavioural and emotional skills, as well as life skills for school aged children.
• Maintained open communication with parents about their child's progress.

Technical Support Services - Bell Canada - Montreal, QC

(2013-01 - 2014-09)

• Helped and guided customers to resolve technical issues.
• Diagnosed and resolved hardware, software and network issues.
• Provided step by step guidance to customers over the phone.

Security Guard - GARDA World Security - Montreal, QC

(2010-07 - 2013-10)

• Patrolled and monitored assigned premises regularly.
• Answered incoming phone calls and issued visitor cards.
• Communicated with property residents regarding any concerns

Diploma - Addictions and Community Support Worker - Robertson College

Diploma - Level 1 Educational Assistant - Evergreen College

Bachelor's Program (2 Years Completed) - Political Science Major - UQAM

High School Diploma - High School