Guilherme Parreira

A Highly motivated and versatile professional with a background in web development, as well as a business background. My educational journey has provided me with a strong set of skills in both technology and business management, making me an asset in the professional area. Fluent in Portuguese

My goal is to use my training and professional experience to succeed in a dynamic company in the web development field. I want to use my talent and experience to develop creative digital solutions while leveraging my business background to optimize processes and improve operational efficiency. I look forward to working together in a team environment where I can apply my knowledge to tackle difficult problems and achieve tangible results.

With a strong work ethic and commitment to lifelong learning, I am ready to make a difference and advance my career

SUMMARY OF SKILLS

Customer Service:

• Proficient in communicating clearly and professionally when engaging with clients, whether addressing inquiries about banking products or discussing business solutions
• Experienced in designing flowcharts and process manuals to ensure customers and team members clearly understand operational procedures.
• Manage client inquiries successfully through SAC (client Service), addressing questions and prioritizing customer needs related to Tribanco Bank Products.
• Demonstrated ability to analyze both personal and corporate documents to ensure compliance and accuracy,

particularly through the CUC “Customer Registration System”.

• As an IBM Quote to Cash Intern at GTS Ontario-West, Canada, I provided important contract management contract audit and registration, which included Debit and credit billing, disputes, CFTS Update, and ITS Billing

(Debit)

• Conducted comprehensive business diagnostics during the Trainee Consultant role at Fiolux, which involved identifying areas for organizational improvement

EMPLOYMENT HISTORY

IBM

Financial Assistant in GBS (Tribanco Bank)

Hortolândia-São Paulo-Brazil

Dec 2020 – May. 2022

IBM

Quote to Cash Intern - Canada GTS Ontario-West

Hortolândia-São Paulo-Brazil

Sep 2019 – Nov. 2020

Fiolux

Trainee Consultant Valinhos-São Paulo-Brazil

Feb 2018 – Nov. 2018

ADDITIONAL SKILLS & INTERESTS

• Proficient in Computer languages and Java Script Libraries such as HTML, CSS, Javascript, SQL, Angular,

React, Vue.JS, NodeJS and Adobe XD.

• Achieved IBM Explore and Scrum Foundation certificate.
• Proficient in Advanced English, which allows me to effectively communicate and understand complex topics in English. I also have a basic proficiency in Spanish, enabling me to engage in basic conversations and comprehend fundamental Spanish language concepts. Additionally, I am fluent in Portuguese, my native language, and can confidently communicate in a wide range of contexts.
• Earned a place on the Dean's Honour Roll for Fanshawe College, which signifies recognition for exceptional academic accomplishments. This achievement reflects a high level of performance during my studies,

showcasing my dedication to academic excellence

• Fanshawe College

  Web development and Internet applications-London-ON-Canada-2024

• Facamp (Faculdade de Campinas)

  Bachelor in Business - Campinas-São Paulo-Brazil- Feb 2016 – Dec. 2020