Gulam Emran

Senior Technical Manager with 10+ years of technical leadership driving enterprise digital transformations across high-availability microservice platforms. Deep expertise in Java / Spring Boot microservices, Google Cloud Platform (GCP), Azure, Kubernetes, and modern web frameworks (React/Angular). Proven track record of leading cross-functional engineering teams (50+ staff), establishing DevOps best practices, optimizing Developer Experience (DX), and delivering cloud-native architectures while reducing technical debt. 15+ years of software development experience across the full Software Development Life Cycle (SDLC), delivering enterprise-scale applications and digital platforms. 12+ years of technical leadership experience in Agile environments, leading high-performing engineering teams and driving software delivery excellence. 8+ years managing cross-functional engineering teams, technical leaders, vendors, and strategic technology initiatives.

Proven ability to translate complex business requirements into scalable, secure, high-quality software solutions aligned with enterprise architecture and business objectives. Strong hands-on technical expertise in Java, Spring Boot, Microservices, REST APIs, Angular, and enterprise integration. Extensive experience with cloud-native architecture, Microsoft Azure, AWS, GCP, Kubernetes, AKS, Docker, CI/CD, Jenkins, and UCD.

Experienced in leveraging Generative AI and AI-assisted development tools, including ChatGPT, GitHub Copilot, Microsoft Copilot, and Google Gemini, with knowledge of Prompt Engineering, RAG, LLM integration, and AI Agents to improve engineering productivity and software delivery. Strong experience in system architecture, solution architecture, API integration, scalability, production support, incident management, and technical problem-solving. Proven leadership in vendor management, stakeholder engagement, resource planning, mentoring, performance management, and engineering team optimization.

Sr. Delivery Manager at FluidTec Corporation (2025-01 – Present)

• Manage and optimize e-commerce platforms (Shopify, Salesforce Commerce Cloud and custom microservices platforms).
• Lead engineering and cross-functional teams to build, scale, and maintain high-performing e-commerce platforms (web and mobile).
• Conduct regular 1:1s, performance reviews, and year-end evaluations to recognize achievements and identify growth opportunities.
• Oversee system architecture, API integrations, cloud migrations (AWS/Azure), and microservices development.
• Oversee day-to-day e-commerce operations including site performance, product catalog, digital merchandising, and customer experience.
• Identify market opportunities, emerging trends, and new technologies (AI, personalization, omnichannel) to maintain a competitive edge.
• Own the e-commerce P&L, budgeting, forecasting, and ROI analysis.
• Manage vendor relationships with technology providers, logistics partners, and digital agencies.
• Implement observability tools, proactive monitoring, and alerting systems to minimize downtime and customer impact.

Senior Manager Development at Rogers Communications (2022-04 – 2025-01)

• Led a global team of 50+ developers, 4 team leads, and 3 scrum masters across multiple concurrent projects, including Rogers and Fido Buyflow e-commerce platforms and Oneview Dashboard.
• Actively contributed to hands-on coding, performed critical code reviews, and ensured adherence to high engineering standards.
• Defined technology roadmaps in collaboration with architects, aligning solutions with strategic business goals.
• Managed five vendors across different time zones, overseeing contracts, onboarding, and performance to drive project success.
• Oversaw a $15M annual budget, optimizing resource allocation and providing monthly updates to the Senior Leadership Team (SLT).
• Implemented Agile best practices that improved delivery speed, team productivity, and overall workflow efficiency.
• Partnered with DevOps teams to manage Microsoft Azure infrastructure, ensuring system scalability, performance, and security.
• Engaged directly with stakeholders, product owners, and executives to define scope, mitigate risks, and ensure on-time, high-quality delivery.

Tech Delivery Manager at Rogers Communications (2019-03 – 2022-04)

• Delivered multiple enterprise Java, Spring Boot, and REST API programs supporting Rogers digital commerce transformation.
• Managed concurrent technology initiatives involving multiple vendors, business units, and engineering teams.
• Coordinated release planning, dependency management, risk mitigation, and Agile delivery across several workstreams.
• Worked closely with architecture teams to implement scalable cloud-native solutions using Azure and Kubernetes.
• Managed production support, incident response, root cause analysis, and continuous platform improvements.

Lead Engineer at Rogers Communications (2017-01 – 2019-03)

• Developed microservices using Java Spring Boot and Elasticsearch, ensuring optimal performance.
• Worked with cross-functional teams to gather requirements, estimate tasks, and deliver scalable solutions.
• Managed Git/Bamboo deployments, handling environments from QA to production.
• Led teams through bug-fixing, code reviews, and production issue resolutions.

Sr. Front-end Developer at Rogers Communications (2015-01 – 2016-12)

• Designed and implemented responsive templates using HTML5, CSS3, and JavaScript for Rogers and Fido websites.
• Collaborated with stakeholders to define wireframes and develop Teamsite components for business users.
• Managed development and deployment pipelines, optimizing build processes through tools like Gulp.

Sr. Web Developer at BHS Consultants (iHeartMedia) (2010-08 – 2015-01)

• Created and maintained over 800+ business websites, utilizing PHP, MySQL, and JavaScript technologies.
• Collaborated with clients and internal teams to deliver tailored solutions, ensuring cross-browser compatibility and performance optimization.
• Managed large-scale CMS (Zen Cart, WordPress) for clients and handled third-party API integrations.
• Led the design, development, and maintenance of over 800 business websites for clients using PHP, MySQL, HTML5, and JavaScript.
• Managed a team of developers, ensuring high-quality deliverables and adherence to project timelines.
• Supported clients with post-production bug fixes, emergency troubleshooting, and weekly progress reporting.

Web Developer at Ant and Bee Corporation (2009-06 – 2010-07)

• Developing antandbee.com website from scratch including database design, and interaction with Lotus domino server.
• Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.
• Developing canvas-based Facebook application.
• Identify technical problems and procedures and communicate their applicable solutions.

Web Developer at SlashWeb (2008-06 – 2009-04)

• Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.
• Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with web sites.
• Manage a team with different types of collaborating software like SVN, Egroupware and Mantis.
• Creating demo for clients and explain project goal, achievements etc.
• Evaluated and installed computer hardware, networking software, operating system and software applications Documentation of code.

Web Developer at Destiny Associates (2006-11 – 2008-05)

• Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.
• Design templates using different CMS like Zencart, Oscommerce, WordPress, CMS made simple etc.
• Perform web site tests according to planned schedules, or after any web site or product revisions.
• Analyze user needs to determine technical requirements.
• Develop databases that support web applications and web sites.
• Documenting IT products.