Gulkaran Singh

Provided excellent customer service in regards of answering questions, boarding guests onto the ride, and engaging with guests through the operator microphone ensuring their enjoyment in a fast-paced work environment.

Preformed routine morning safety PM checks including system testing, block checks, fault clearing, cycle counting, and error analysis to ensure ride safety before park opening.

Obtained life safety training, implemented safe practices for ride-dispatch and meticulously scanned all areas to identify signs of danger/distress.

Communicated with maintenance and management to troubleshoot ride malfunctions and optimize ride maintenance.

Canada’s Wonderland

Ride Operator at Yukon Striker

April 2022 – 2023 Vaughan, ON

• Provided excellent customer service in regards of answering questions, boarding guests onto the ride, and engaging with guests through the operator microphone ensuring their enjoyment in a fast-paced work environment.
• Preformed routine morning safety PM checks including system testing, block checks, fault clearing, cycle counting, and error analysis to ensure ride safety before park opening.
• Obtained life safety training, implemented safe practices for ride-dispatch and meticulously scanned all areas to identify signs of danger/distress.
• Communicated with maintenance and management to troubleshoot ride malfunctions and optimize ride maintenance.

Universole Fit April 2023 Software Developer Hamilton, ON

• Collaborated with the UX team to design the plugin UI using Javascript, HTML, and CSS.
• Implemented secure login authentication protocols and end-to-end encryption for data transmission, ensuring user
• privacy and protection of personal information.
• Created and executed testing plans resulting in a 99.9% accuracy rate for shoe size recommendations, improving customer satisfaction by 30%

Winners & Homesense June 2021 – Sept 2021

Cashier & Sales Associate

• Processed POS transactions, including credit cards, debit, cash, cheque, and gift card purchases.
• Handled all forms of refunds to perform checkout procedures efficiently and accurately.
• Assisted sales floor staff with stocking shelves, cart clean-up, and keeping front lanes tidy.
• Helped customers complete purchases, locate items, and join rewards programs to promote loyalty, satisfaction, and sale numbers.
• Communicated with management to strategically call for backup to account for high traffic times of the day.

McMaster University

Bachelor of Applied Science in Computer Science, Minor in Business; GPA: 3.88 Experience

Expected Graduation: April 2026

Hamilton, ON