Gulsum

Caring, dependable, and hardworking nursing graduate with experience in caregiving, childcare, and customer service. Experienced in providing one-on-one support and companionship to an individual living with Parkinson's disease and dementia, as well as supervising and caring for children in a before and after school program. Patient and understanding with strong communication and organizational skills.

Comfortable working independently or as part of a team and able to adapt to different people, routines, and environments.

Caregiver (2022-01 – Present)

• Provided one-on-one care and companionship to an individual living with Parkinson's disease and dementia
• Supported daily routines and activities while encouraging independence
• Provided companionship, conversation, and emotional support
• Helped maintain a safe, clean, and comfortable environment
• Paid attention to changes in mood, behaviour, and daily routines
• Assisted with household tasks and day-to-day activities
• Built a trusting and respectful relationship with the individual and family
• Remained patient and calm when responding to changing needs

ECE Assistant at Fun on the Run – Before and After School Program (2024-09 – 2026-06)

• Supervised school-aged children and helped maintain a safe and welcoming environment
• Supported children's social, emotional, and developmental needs
• Assisted children with daily routines and encouraged independence
• Communicated with children, parents, educators, and coworkers
• Planned and participated in activities such as arts and crafts, games, and outdoor play
• Adapted communication and activities based on individual children's needs
• Maintained a clean and organized program space
• Followed health and safety policies and worked closely with other staff

Credit Operations & Customer Service at Omar Rug Company (2016-06 – 2024-11)

• Provided professional and friendly customer service to a wide range of customers
• Communicated with customers and suppliers to answer questions and resolve concerns
• Processed invoices and maintained accurate records
• Coordinated shipments and organized arrival schedules
• Assisted with inventory and daily administrative tasks
• Managed multiple responsibilities while maintaining accuracy and attention to detail

Marketing Manager Assistant at New Generation for Production (2013 – 2016)

• Assisted with day-to-day marketing and administrative tasks
• Communicated with customers and helped understand their needs
• Assisted with research, planning, and organizing projects
• Worked with team members to complete projects and meet deadlines
• Helped update marketing strategies and materials

Customer Service at Mr. Greek Mediterranean Bar and Grill (2012 – 2015)

• Provided friendly and professional customer service in a busy environment
• Handled cash, debit, and credit transactions accurately
• Assisted customers with questions and recommendations
• Worked efficiently with team members during busy periods
• Maintained cleanliness, safety, and hygiene standards

Nursing – Seneca Polytechnic (2025-08)