Maternity Break - Personal
(2024-11)
Career break for maternity and personal responsibilities. Continued engagement with writing and communication work informally.
Customer Service Specialist / Web Messenger Agent - O2E Brands - Winnipeg, Canada
(2021-10 - 2024-10)
- Delivered exceptional customer support through phone, chat, and email channels while managing multiple priorities in a fast-paced environment.
- Collaborated with internal teams to improve customer experiences and streamline service processes.
- Assisted with onboarding and informal training of new team members by providing guidance on systems, processes, and best practices.
- Maintained accurate customer records and documentation to ensure service consistency and compliance.
- Selected to participate in a pilot web messaging initiative due to strong communication skills and adaptability.
Sales Service Specialist (Fido) - HGS - Winnipeg, Canada
(2019-09 - 2021-03)
- Managed high-volume customer interactions while maintaining service quality.
- Demonstrated strong communication and problem-solving skills.
- Educated customers on products and services to improve understanding and satisfaction.
- Worked across multiple systems with attention to detail and accurate documentation.
- Awarded "Head of Class" during training for outstanding performance and leadership potential.
Team Leader & Instructor - Kangaroo Studies Pvt. Ltd. - India
(2015-07 - 2019-03)
- Coordinated and delivered IELTS, TOEFL, and PTE preparation programs using adult learning methodologies.
- Developed and updated instructional materials to support learner engagement and success.
- Led and mentored instructional teams to achieve educational objectives and maintain training quality.
- Scheduled classes, coordinated learner communications, and monitored student progress.
- Conducted presentations, workshops, and interactive learning sessions for diverse audiences.
- Collaborated with colleagues to enhance curriculum delivery and improve the overall learner experience.
Senior Instructor & Content Writer - TCY Learning Solutions - India
(2014-07 - 2015-07)
- Designed and maintained educational content and training resources aligned with learner needs.
- Facilitated training sessions and presentations to support student development and knowledge retention.
- Partnered with team members to improve curriculum effectiveness and learner engagement.
- Contributed ideas and feedback to support continuous improvement of educational programs.
Content Writer & Editor (Part-Time) - Daily Post Newspaper - India
(2016-05 - 2019-07)
- Created and edited content for print and digital platforms.
- Ensured accuracy, clarity, and adherence to editorial standards and deadlines.
- Strengthened written communication and documentation skills through research and content development.
