Gur Nim

I am a financial services professional with over three years of experience in banking operations, regulatory compliance, and client service. My career has been built at the intersection of accuracy and accountability; processing high volumes of financial data, applying AML, FATCA, and CRS frameworks, and consistently delivering results in fast-paced, deadline-driven environments.

Most of my core experience comes from TD Bank, where I worked across two roles managing account data for RRSP, RRIF, TFSA, RESP, and GIC accounts, automating workflows in Excel, and maintaining zero compliance breaches across thousands of daily transactions. I exceeded processing targets by 85% and took pride in the kind of behind-the-scenes precision that keeps operations running cleanly.

Outside of operations, I have experience in client-facing financial services through Gatestone, where I managed up to 90 client interactions daily, and in field sales through Kognitive Marketing, where I drove credit card acquisition for Canadian Tire financial products.

I hold a Business Diploma from Sheridan College and a Canadian Professional Sales Certificate. I am currently seeking opportunities in banking operations, compliance, or financial services where I can bring my skills, my attention to detail, and my genuine commitment to quality work to a team that values both.

Open to connecting with recruiters and professionals in the financial services space

Data Entry II at TD Bank (2023-10 – 2024-06)

Processed accounts with high accuracy while applying regulatory requirements and automating workflows.

• Processed 30 accounts daily with 99% accuracy to prevent compliance breaches by validating customer and tax data against internal controls.
• Applied CRS, FATCA, CSE, and AML requirements to complete 25 due diligence reviews per day by interpreting regulatory documentation and updating client records.
• Automated 3 repetitive workflows to cut processing time by 20% by building MS Excel Macros and standardizing file templates.
• Verified 200 data fields per day to improve reporting quality by using Excel VLOOKUP, IF, SUMIFS, and COUNTIFS for validation and exception checks.

Professional Development at Career Break (2024-06 – Present)

Professional development period focused on banking operations, compliance knowledge, and client service execution.

• Completed 2 virtual job simulations to strengthen client service execution by practicing Private Bank and Personal Banker workflows through Forage.
• Strengthened knowledge of banking operations and compliance to improve readiness by dedicating 10 hours per week to structured professional development.
• Resolved a family emergency to enable full workforce availability by returning to a stable schedule within 6 months.
• Practiced relationship management scenarios to improve advisory confidence by translating 6 customer objectives into tailored retirement, education, and investing recommendations during simulations.

Financial Services Representative at Gatestone (2022-05 – 2023-08)

Handled inbound and outbound calls to resolve credit card concerns and manage customer accounts.

• Handled 85 inbound and outbound calls daily to resolve credit card concerns by applying call center procedures and empathetic communication.
• Negotiated 12 payment plans per week to improve account outcomes by assessing customer constraints and documenting agreed terms accurately.
• Analyzed 30 customer accounts daily to support portfolio management plans by reviewing balances, delinquency status, and prior actions in CRM systems.
• Escalated 8 complex cases per week to protect service quality by routing issues to specialized teams with complete compliance documentation.

Data Input Officer at TD Bank (2021-08 – 2021-12)

Entered and verified high-net-worth client data with high accuracy across multiple platforms.

• Entered high-net-worth client data for 35 households per week with 99% accuracy by following strict deadlines and data governance standards.
• Verified and corrected 25 data discrepancies per week to reduce downstream rework by reconciling source documents before system entry.
• Transferred new account information across 2 TD platforms to accelerate onboarding by coordinating cross-system updates including Kyndryl.
• Generated 5 weekly progress reports to improve team visibility by using SQL queries and completing designated backup operations.

Field Marketing Representative at Kognitive Marketing (2020-11 – 2021-04)

Drove customer acquisition and promoted Canadian Tire financial products through face-to-face engagement.

• Drove customer acquisition to achieve 110% of weekly targets by engaging shoppers face-to-face and matching needs to Canadian Tire financial products.
• Explained credit card features and eligibility to 40 prospects per shift to improve conversion by translating complex terms into clear customer language.
• Planned and executed 5 promotional activations per month to maintain brand compliance by following marketing guidelines and retail partner requirements.
• Provided customer support for 30 application interactions per shift to reduce drop-offs by addressing objections and guiding customers through next steps.

Food Shelter Volunteer at Gurudwara Gursikh Sabha (Scarborough) and Gurudwara Dashmesh Darbar (2020-12 – Present)

Prepared meals and coordinated food service operations for community support.

• Prepared and served 150 meals per shift to support community needs by coordinating food handling and service tasks with volunteers.
• Organized 3 supply restocks per shift to prevent shortages by tracking inventory levels and staging items for distribution.
• Maintained 100% compliance with cleanliness standards to ensure safe operations by following sanitation procedures throughout service hours.
• Coordinated with 10 volunteers per event to improve flow and timeliness by assigning roles and communicating priorities during peak periods.

Business Diploma in Accounting, Taxation, Financial Services, Marketing, Project Management – Sheridan College