Assistant Store Manager - Tim Hortons
(2022-01)
- Led store operations, including inventory management, till counts, and ordering; handled opening and closing duties.
- Delivered exceptional customer service in a fast-paced environment, addressing customer needs professionally and efficiently.
- Met and exceeded productivity targets, managing high-volume demands and resolving operational issues on the spot.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Maintained organized store environment for customer and employee health and safety.
- Strong leadership and motivational skills in addition to a focus on improving initiatives. Networking and customer issues, and with customer and employee relationships, resolve complex issues, and with the ability to build productive relationships, resolve complex issues, and with customer satisfaction.
Dispatcher/Administrative - Tim Hortons
(2022-01 - 2023-01)
- Handled daily calls from customers and insurance companies to resolve vehicle issues.
- Scheduled and coordinated meetings, prepared agendas, recorded minutes, processed bills and invoices, and ensured timely payments while managing staff payroll and performing administrative tasks.
- Supported HR activities by coordinating recruitment and onboarding events, evaluating administrative processes for inefficiencies, and developing practical solutions.
Service Advisor - Woodstock Ford
(2024-01 - 2025-01)
Familiar with the responsibilities of service advisor in the automotive field with strong customer service, sales and technical knowledge in the automotive industry.
- Took a proactive approach to identifying and understanding customer needs, processing day-to-day transactions, and nurturing long-standing client relationships to enhance customer satisfaction.
- Skilled in upselling services, managing appointments, and coordinating with technicians.
- Able to work with automotive software, warranty claims, and maintaining accurate service records.
- Handled customer issues over the phone and for some bigger problem responsible for appointment settings.
