Gurunathan Radhakrishnan

Strategic Supply Chain and Operations Executive with 20+ years of progressive leadership experience delivering operational excellence across logistics, freight forwarding, warehousing, distribution, order management, transportation, customer solutions, and business transformation throughout Canada and India. Proven track record leading multi-site operations, managing warehouse and Container Freight Station (CFS) facilities exceeding 95,000 sq. ft., developing high-performing leadership teams, optimizing P&L performance, strengthening customer partnerships, and implementing operational improvements that enhance profitability, productivity, and customer satisfaction. Recognized for driving organizational growth, building scalable operations, improving service quality, and delivering measurable business results in complex global supply chain environments.

National Sales Director at F.A.R Logistics India Pvt Ltd (2025-10 – Present)

Provide executive leadership for national business development initiatives while partnering closely with operations teams to strengthen supply chain solutions across transportation and logistics.

• Develop and execute national growth strategies aligned with organizational objectives.
• Collaborate with operations teams to design integrated logistics solutions for enterprise customers.
• Improve quotation accuracy and customer response time through CRM-driven workflow enhancements.
• Utilize forecasting analytics and executive dashboards to improve business predictability.
• Build strategic customer relationships resulting in long-term business partnerships.
• Drive cross-functional collaboration between sales, operations, customer service and finance.

Motel Manager at Motel 6 – Fort St. John, British Columbia (2022-03 – 2024-02)

Directed all operational aspects of a high-volume hospitality business with accountability for staffing, budgeting, customer satisfaction, facility maintenance and financial performance.

• Increased occupancy by 15%.
• Improved employee retention by 20%.
• Reduced supplier costs by 10%.
• Maintained customer satisfaction ratings above 95%.
• Managed budgets, vendor contracts and regulatory compliance.

Assistant Branch Manager at Expeditors International (Global Service Centre) (2015-09 – 2019-07)

Provided strategic leadership for Expeditors' Global In-House Centre supporting worldwide logistics operations.

• Successfully established the Global In-House Centre (GIC) in Chennai.
• Directed a 50-member Supply Chain IT & EDI organization supporting global logistics operations.
• Managed recruitment, leadership development and succession planning.
• Oversaw budgeting, vendor management and operational planning.
• Improved operational efficiency through process optimization initiatives.
• Partnered with international leadership teams supporting global supply chain operations.

Manager – Order Management Services at Expeditors International India Pvt Ltd (2011-09 – 2015-08)

Led large-scale order management operations supporting multinational customers while overseeing warehouse coordination, customer service and operational performance.

• Increased department productivity by over 50%.
• Doubled annual revenue from US$5M to US$10M.
• Reduced inventory processing time by 20%.
• Managed operational budgets and financial performance.
• Led an 18-member operations team.
• Strengthened long-term customer partnerships through operational excellence.

Deputy General Manager – Operations (Pan India) at St. John Freight Systems Ltd (2010-02 – 2011-07)

Directed nationwide logistics operations including air freight, ocean freight, transportation, warehouse operations and Container Freight Station (CFS) management.

• Managed operations across multiple business locations.
• Directed approximately 95,000 sq. ft. of warehouse/CFS facilities located in Chennai and Tuticorin.
• Oversaw cargo handling, warehousing, inventory flow, customer service, safety and operational performance.
• Implemented standardized operational KPIs across branches.
• Developed Standard Operating Procedures improving consistency nationwide.
• Reduced Accounts Receivable by 25%.
• Improved service quality by 18%.

Manager – Order Management Services at Expeditors International India Pvt Ltd (2004-05 – 2010-01)

Progressively promoted into senior leadership positions based on exceptional performance.

• Built the Order Management organization from 3 to 14 professionals.
• Ranked #1 among 25 branches for five consecutive years.
• Negotiated strategic NVOCC agreements increasing shipment volumes by 40%.
• Received four promotions within seven years.
• Developed operational procedures improving customer service and efficiency.
• Led major customer implementations and process improvement initiatives.

Executive MBA in Information Technology & Leadership Management – National Institute of Business Management

Bachelor of Commerce – University of Madras