Gustavo Jordan

Senior engineer with 10+ years building production SaaS systems. Recently focused on customer-facing AI features with Product and Design, building agent workflows that assemble context, call tools, route across LLM providers, return structured outputs, and improve through evals, review feedback, and production telemetry. Strong foundation in search/indexing, observability, distributed systems, and high-scale backend services.

Senior Software Engineer at SOCi, Inc. (2022-09 – Present)

Led engineering efforts for Local Landing Pages services serving Fortune Global enterprises, processing 2.15B+ requests/month and 88TB+ of data across page rendering, filtering, search, and publishing workflows.

• Partnered with Product, Design, Business, and engineering stakeholders to turn fuzzy AI/search ideas into quantitative goals, agent behavior, technical specs, rollout plans, and production requirements.
• Developed a customer-facing SEO/GEO agent that uses business context, page data, search signals, quality checks, and human review to generate recommendations and support optimized local landing pages.
• Designed agent architecture around context assembly, tool/function calls, prompt/model versions, structured outputs, validation, human review, and controlled publishing; implemented multi-provider LLM flows across OpenAI, Claude, Gemini, and Grok.
• Developed shared AI judge/evaluation architecture across agent workflows, combining model-graded checks, visual judges, regression tests, compliance validations, reviewer feedback, data-quality SLAs, RBAC gates, PII handling, and publish-time checks.
• Built and maintained OpenSearch/Elasticsearch indexes, migrations, ingestion paths, and renderer consumption flows for location/page data, supporting filtering, page rendering, indexed fields, query tuning, and relevance debugging at scale.
• Led POC/MVP work for Locator Search, now moving into project goals, enabling API/UI natural-language location search with embeddings, LLM APIs, semantic filtering, geo-location signals, and intent-aware query handling.
• Led POC/MVP work for Genius Pages Editor, now moving into project goals, as a chat-based Handlebars template editor using agent loops, renderer-aware context, structured edits, Playwright screenshots, LLM visual judges, S3 sessions, and GitHub commit/PR flows.
• Developed and owned production services with multi-region HA architecture, Cloudflare Workers, OpenSearch replication, event-driven queues, CI/CD, idempotency, DLQs, retries, dashboards, alerting, and incident response.
• Built GraphQL and REST APIs with production test coverage, contributed to legacy Perl-to-microservices migration and COGS savings, mentored engineers, and was recognized as a "Company-Wide Overachiever Champion".
• Tech: TypeScript/Node.js, Bun, ElysiaJS, Next.js/React/Tailwind, Python, PHP/Laravel/Lumen, GraphQL, REST, OpenAI, Claude, Gemini/GCP Vertex AI, Grok, LangChain, FAISS, OpenSearch/Elasticsearch, MySQL, PostgreSQL, Redis, SingleStore, BigQuery, S3, BullMQ/RabbitMQ/SQS, Cloudflare Workers, Docker, Kubernetes, AWS/GCP, GitHub Actions/Jenkins, ArgoCD, Jest/Mocha/PHPUnit, Playwright, New Relic/Grafana.

Agentic AI Architecture at Ambient Sync (2022-09 – Present)

• Built prototype agent workflows focused on multi-step task execution, tool use, RAG, structured outputs, and evaluation loops.
• Implemented retrieval and feedback loops with embeddings, vector search, function calling, relevance checks, failed-generation analysis, and reviewer-decision signals.
• Tech: LlamaIndex, LangChain, OpenAI Agents SDK, Anthropic Claude SDK, OpenAI/Claude, embeddings, vector search, RAG, function calling, structured outputs.

Senior Back End Developer at Smooth Commerce (2021-06 – 2022-09)

Developed scalable backend services and real-time integrations for e-commerce, POS, and payment workflows, applying strong data validation and governance across millions of transaction records.

• Improved scalability through query optimization, caching, async processing, deployment automation, APM, and production debugging.
• Mentored junior developers, led code reviews, collaborated cross-functionally, and was named Employee of the Sprint five times.
• Tech: PHP, Laravel, Symfony, MySQL/RDS, Redis, RabbitMQ, Firebase, Docker, Jenkins, Ansible, New Relic, BugSnag.

Application Developer at MyWiFi Networks (2020-08 – 2021-06)

Built REST APIs, secure authentication flows, subscription/payment integrations, messaging integrations, and Microsoft Graph workflows.

• Implemented async processing, scheduled jobs, queue monitoring, MySQL optimization, PHPUnit tests, and AWS-backed storage/cache services.
• Tech: PHP/Laravel, MySQL, Redis, AWS RDS/S3/ElastiCache, OAuth2, OpenID Connect, JWT, Stripe, Recurly, Twilio, Mailchimp, Microsoft Graph, PHPUnit.

System Development Coordinator / Analysis Programmer at Intero Brasil / Ekan Solucoes e Sistemas Integrados (2013-08 – 2020-08)

Led backend architecture and delivery for mission-critical systems, REST/SOAP APIs, ETL pipelines, data integrations, and CI/CD workflows.

• Built high-throughput transaction systems handling 40,000 SKUs and 125,000 records/day with strict data-integrity requirements, SQL performance tuning, monitoring, and automation.
• Tech: PHP, CodeIgniter/HMVC, REST/SOAP APIs, MariaDB, Oracle, Vertica, MSSQL, Docker, AWS EC2/S3, CI/CD.

Master of Science (M.Sc.) in Computer Science – UFSCar

Postgraduate Diploma in Data Science and Informatics for Health – Faculdade Israelita Albert Einstein

Bachelor of Technology (BTech) in Systems Analysis and Development – IFSP - Instituto Federal de Sao Paulo