Hamad Khan
Reliable professional looking for Part-time hours in administrative support, available evenings and weekends.
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About
Accomplished Customer Service Rep with 3+ years of experience in diverse support roles. Excellent verbal and written communication skills with ability to work well with a wide range of people. Excellent project management, decision making, priority setting and time management skills. Self-motivated, detail oriented and ability to excel in both group and individual settings.
Experience
IT Consultant at Johnson Controls (2020-05 – Present)
- Handled over 100 calls daily with 95% satisfaction
- Trained 5 new representatives monthly, improving productivity
- Resolved customer issues with 30% fewer escalations
Customer Service Representative at Cellphone Distribution (2015-01 – 2020-04)
- Resolved 50+ daily inquiries from retail partners and distributors regarding shipment delays, stock availability, and order discrepancies.
- Maintained a 98% satisfaction rating by providing accurate tracking updates and resolving order issues within a strict 24-hour window.
- De-escalated high-volume account conflicts regarding back-ordered smartphone models by offering alternative SKU solutions.
- Facilitated weekly support workshops, raising team knowledge
Education
GED – Virtual Technologies (2019-03)
GED – Superior University (2013-01)
High School Diploma – College of Science (2010-11)
