Hamdi Osman

Seeking a customer service position where I can apply my strong communication and problem-solving skills while maintaining a positive, empathetic attitude. I am committed to ensuring customer satisfaction, resolving concerns efficiently, and contributing to a supportive and service-oriented team environment.

Bookkeeper, Cashier and Supervisor - Food Basics - 1670 Heron Road

(2022-09 - 2025-12)

• Worked as a Bookkeeper, maintaining accurate financial records and transactions
• Oversaw daily operations, including counting tills, preparing bank deposits, and ensuring proper cash-handling procedures
• Recorded and maintained accurate financial transactions and reports
• Managed payroll tasks, including calculating wages, withholding taxes, and issuing employee payments
• Tracked invoices, processed payments, and managed outstanding accounts to maintain strong vendor and client relationships
• Worked as a Cashier and Supervisor, supporting daily front-end operations
• Delivered excellent customer service by addressing inquiries, resolving issues, and recommending products
• Collaborated with team members to maintain inventory levels and ensure product availability
• Supervised and trained a team of cashiers to ensure efficiency, accuracy, and adherence to company policies

Food Preparation and Customer Service - Wendy's - 1950 Walkley Rd, Ottawa

(2021-11 - 2022-09)

• Oversaw daily activities related to food preparation and customer service operations
• Maintained cleanliness of the dining area, restrooms, and kitchen in accordance with health and safety standards
• Provided customer service by operating order counters, cash registers, and drive-thru windows
• Performed sales floor duties, including greeting and assisting customers, stocking shelves, and taking inventory
• Operated and cleaned large-volume cooking equipment such as grills, deep fryers, and shake machines

Summer Student - Hazelview Summer Student Painting Program - 2870 Cedarwood

(2022-07 - 2022-09)

• Assisted with painting and general upkeep of outdoor facilities, including fences, benches, and signage
• Performed outdoor pool cleaning and maintenance
• Watered plants, gardens, and landscaped areas on a scheduled basis to ensure healthy growth
• Assisted in preparing and organizing materials to maintain a safe, efficient, and well-organized workspace

Algonquin College (2023-09)

Ridgemont High School (2020-10 - 2023-07)