Hamza Mohimi

Professional Accountant

Manager | Citco Fund Services Inc. – Toronto, ON Apr 2022 – Feb 2023

• Oversee the portfolio of 7 large clients and drive strategic communication to identify, understand, and communicate client’s requests to various business functions.
• Lead 1 onshore and 2 offshore teams and effectively communicate strategies, procedures, and objectives to meet project deadlines and deliverables. 
• Work closely with innovation team to identify opportunities for process improvements and system development with the aim of minimizing operational risk.
• Achieved enhanced organizational efficiencies through effective financial, operational, and strategic planning.

• Maintained a high level of team productivity and motivation through an organizational acquisition and achieved a successful transition through effective training, planning, and inspiration.
• Obtained remarkable feedback from senior management and clients regarding the increased level of service quality for the portfolio of funds managed.
• Achieved a high stability for our existing clients through engaging pro-actively, professionally, and in a structured manner to resolve their queries. 
• Enhanced internal control deficiencies by working closely with senior management on multiple projects that aimed at increasing client satisfaction by decreasing product delivery errors and introducing innovative solutions. 

Call Center Agent | Unifitel – Casablanca, Morocco Jan 2010 – Jul 2011

• Negotiated price and volume of sales orders and maximized rate and volume.
• Increased sales volume by effectively engaging with customers and resolving their concerns on a timely basis.
• Maintained strong company product and service knowledge to better assist customers with concerns, questions and general education.
• Built and maintained strong relationships with external clients as well as internal departments through effective professional communication.