Hana Mallory

As a dedicated bartender and server, I take pride in providing excellent service and creating positive experiences for every guest. My background working in a hospital has strengthened my ability to stay calm under pressure, show compassion, and earn the trust of others through reliable, attentive care. I am a confident and outgoing person who enjoys helping people—whether that means offering a friendly conversation, anticipating a guest's needs, or supporting a team to deliver outstanding service.

My strong work ethic, communication skills, and genuine passion for people allow me to build meaningful connections and contribute to a welcoming, professional environment.

Deckhand - City Cruises - Gananoque

(2025-03 - 2025-09)

• Primarily responsible for maintaining the vessel's deck and equipment
• Assisting with various tasks related to navigation, rope handling, and safety procedures
• Included bartending while the vessel was on tour

Environmental Services Coordinator - Brockville General Hospital - Brockville; ON

(2020 - 2025)

• Developed emergency response protocols for potential chemical spills or accidents, prioritizing worker safety while minimizing long-term environmental harm
• Conducted thorough assessments of potential environmental risks, enabling proactive mitigation strategies
• Improved regulatory compliance with environmental permits through meticulous record-keeping and reporting practices
• Championed employee training initiatives to raise awareness about best practices in waste reduction, energy conservation, and sustainable operations

Bartender / Server - Bridgeview Patio Restaurant & Bar - Johnstown

(2025)

• Provided excellent customer service in a fast-paced restaurant and bar environment, ensuring guest satisfaction and repeat business
• Prepared and served alcoholic and non-alcoholic beverages in compliance with company standards and responsible service regulations
• Maintained cleanliness and organization of bar and dining areas, ensuring a safe and inviting atmosphere for guests
• Collaborated with kitchen and bar staff to coordinate timely and accurate food and drink service
• Managed cash and card transactions, balanced tills, and handled customer inquiries or complaints professionally
• Supported special events and promotions by assisting with setup, service, and guest engagement

Associate of Science - Pre Medical - St Lawrence College (2019)

High School Diploma - Thousand Islands Secondary School (2016)