Hang L

Certified Auto Body Collision Estimator and analytical Automotive Professional with over 10 years of hands-on expertise in vehicle condition assessment, fleet operations, and digital claims documentation. Successfully completed formal certification in collision estimating and virtual workflows, combining deep technical knowledge of OEM standards, structural damage analysis, and surface restoration with extensive field experience. Proven track record managing private fleets and automotive enterprises, excelling at remote photo/video damage appraisals, cost estimation, and streamlined claims processing.

Fleet Manager & Principal Host - Turo Fleet Operations - Richmond, BC

(2020-01)

• Digital Claims & Documentation: Manage end-to-end digital collision and wear-and-tear claims through the Turo platform, capturing precise damage via high-resolution photo/video evidence to reduce claim dispute times by 15%.
• Condition Appraisals: Conduct meticulous pre- and post-rental vehicle inspections, identifying structural surface defects, mechanical issues, and cosmetic body damage.
• Remote Administrative Workflow: Execute 100% of fleet logistics, guest communications, maintenance dispatching, and scheduling using cloud and mobile platforms in a self-directed home-office environment.
• Cost Control & Vendor Management: Review repair quotes and negotiate directly with local body shops to ensure repair costs align with market standards and OEM guidelines.

Owner & Lead Specialist - Galaxy Auto Detailing - Richmond, BC

(2016-01 - 2025-01)

• Analytical Vehicle Inspection: Performed over 2,000 comprehensive vehicle inspections, identifying surface damage, paint irregularities, and underlying structural defects to guarantee total vehicle integrity.
• Cost & Labor Estimation: Developed precise material, labor, and time estimates for high-end vehicle restoration projects, consistently maintaining a 95%+ client satisfaction rating.
• Operational Oversight: Directed financial forecasting, material procurement, and client conflict resolution in the Richmond luxury automotive market.
• Quality Control: Standardized strict quality assurance protocols for paint correction and body finishing, aligning work with rigorous industry standards.

Fulfillment Manager - Water Liberty - Burnaby, BC

(2014-01 - 2016-01)

• Logistics Management: Oversaw warehouse workflows and supply chain logistics, maintaining 100% inventory accuracy and optimization of shipping data.
• Escalation Resolution: Handled complex customer escalations regarding product quality and logistics, utilizing strong communication skills to preserve client retention.

Distance Auto Body Collision Estimator Program Certificate - Auto Body Collision Estimating - Automotive Training Centre (ATC) (2026-09)

Steamfitter-Pipefitter Program (Level 2) - Steamfitting-Pipefitting - PIC College

High School Diploma - Palmer Secondary School