Hankai

Team Leader with 5+ years of experience in financial operations and data analytics, specializing in team leadership, high-volume transaction processing, quality control, automation, and process improvement.

Financial Operations Specialist at Financial Services Organization (2022-01 – Present)

Led financial operations team with focus on transaction processing, quality control, and process optimization. Awarded Merit & Star Award and Certificate of Appreciation for outstanding performance.

• Led daily resource planning and workflow coordination for the team, overseeing task execution, monitoring progress, resolving escalations, and ensuring quality control standards were consistently met
• Acted as a liaison between management and partner/teams, facilitating clear communication, coordinating issue resolution, and ensuring alignment on transaction processes and priorities
• Delivered training sessions for new hires focused on transaction processes and team collaboration, fostering strong teamwork and smooth integration into daily operations
• Processed 60,000+ high-value internal banking transactions with a strong focus on accuracy and compliance
• Investigated and corrected transaction discrepancies, ensuring timely resolution while minimizing operational risk and maintaining compliance with internal controls
• Supported workflow efficiency by managing daily task allocation, monitoring transaction processing status, and ensuring adherence to timelines and quality standards
• Developed and implemented standard operating procedures (SOPs) for key transaction workflows supporting a team of 12+ members, standardizing processes and achieving 100% accuracy and compliance
• Built Tableau dashboards to track daily transaction volumes (300+ transactions/day), enabling real-time monitoring of team performance and operational efficiency
• Partnered with IT to design and test Excel macros, automating manual processes and improving efficiency by 80% while maintaining 100% accuracy

Independent Consultant at Global Software Company (2020-01 – 2021-12)

Conducted data analysis on operational transactions, identifying fraudulent activities and preparing comprehensive reports.

• Conducted data analysis on operational transactions for a leading global software company in China, identifying 11 potentially fraudulent transactions totaling millions in exposure
• Conducted data analysis, margin analysis, and contract analysis, and prepared working paper and report
• Conducted quality check on project working paper and final report to ensure accuracy

Bachelor of Commerce in Finance and Economics Specialist – Rotman Commerce, University of Toronto (2018-12)