Hannah Kaye

With a diploma in medical office administration (honors) and 8 years of customer service, experienced in operations, scheduling, team coordination, receptions, administrative support and HR coordination. I am confident that I would make a great addition.

Operations Manager - Transport training centres of canada

(2025-09)

• Direct daily campus operations to ensure efficient workflows and a positive experience for students and staff.
• Lead and support a team of six trainers by coordinating schedules, approving leave requests, and maintaining staffing coverage.
• Manage training schedules for more than 50 students while balancing instructor availability and operational priorities.
• Developed and implemented a recovery plan that successfully brought 60 delayed students back on schedule, improving overall program completion.
• Maintain confidential student records and administrative documentation with a high level of accuracy.
• Identify operational challenges and implement solutions that improve efficiency and day-to-day campus operations.
• Monitor student progress and collaborate with trainers to help students achieve successful program completion.
• Reach out to potential employees and schedule interviews, conducting payroll for my employers at my campus.

Front Desk Administrator - EastND - naturopathic clinic

(2024-10 - 2025-04)

• Managed front desk operations while providing professional and welcoming customer service.
• Scheduled appointments, coordinated calendars, and answered a multi-line phone system.
• Responded to client inquiries and directed visitors appropriately.

Retail Associate - Osl - electronics

(2023-02 - 2023-06)

• Delivered exceptional customer service in a fast-paced retail environment.
• Assisted customers with product recommendations and purchasing decisions.
• Processed sales, returns, exchanges, and cash transactions accurately.
• Resolved customer concerns while maintaining a positive customer experience.
• Assisted with merchandising, inventory organization, and maintaining store presentation.

Medical office diploma - Medical Office Administration (2024)