Housing Specialist/Case Manager
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A self-starter, proficient, and result-oriented individual. Ability to communicate effectively at all levels, interacting supportively within a team environment. Independent worker and cooperative team player who copes well under pressure and in stressful situations. Able to meet tight deadlines and adapt readily to job demands. I am a critical thinker who possesses strong leadership, decision-making, problem-solving, interpersonal and time management skills.
Housing Specialist/Case Manager - The Salvation Army
(2025-04 - 2026-01)
Actively works to secure stable housing for individuals and families experiencing chronic homelessness by building and maintaining strong relationships with landlords and community partners. Provides support through the entire housing process, from initial assessments and housing searches to move-in coordination and short-term, housing-based case management.
Responsibilities include providing eviction prevention supports, assisting with applications for income supports, offering landlord-tenant mediation, and delivering life skills coaching to help participants maintain long-term housing stability. Effective communicator and collaborator, committed to fostering long-term housing stability and promoting dignity and self-sufficiency among vulnerable populations.
Residential Support Staff – Overnights - Stonehenge Therapeutic Community
(2024-05 - 2025-04)
Compassionate and dedicated role with experience in providing comprehensive support within a therapeutic community for individuals recovering from substance use disorders. Skilled in monitoring residents' mental and physical well-being, facilitating crisis intervention, and ensuring the safety and security of the program environment. Proficient in administering medication, completing required documentation, and maintaining adherence to therapeutic models.
Demonstrates excellent communication and teamwork skills, while providing peer mentorship and support to staff. Committed to professional development and maintaining high standards of care in a structured, community-based setting.
Receptionist/Administrative Assistant - Wilson Health Services
(2023-07 - 2024-05)
Organized and detail-oriented role with experience supporting a multi-disciplinary health clinic. Skilled in providing comprehensive administrative support while ensuring excellent patient care and smooth office operations. Proficient in scheduling appointments, managing phone and email communications, and assisting practitioners with day-to-day needs.
Experienced in handling direct billing to insurance companies, submitting WSIB and MVA claims, and maintaining accurate patient records. Possesses a basic understanding of services provided by chiropodists, massage therapists, chiropractors, and physiotherapists. Committed to creating a welcoming environment and delivering exceptional customer service.
Barista - Starbucks
(2023-01 - 2023-07)
Motivated and customer-focused with experience in providing high-quality service in a fast-paced, team-oriented environment. Skilled in crafting a variety of beverages, maintaining cleanliness, and ensuring customer satisfaction. Proficient in multitasking, handling cash transactions, and maintaining store inventory.
Demonstrates excellent communication skills, a positive attitude, and a strong work ethic while creating a welcoming atmosphere for customers. Dedicated to upholding company values and delivering an exceptional coffee experience.
Disability Case Manager - Homewood Health
(2022-01 - 2022-12)
Proactive and detail-oriented role with extensive experience managing short-term disability claims. Skilled in evaluating medical information, assessing job demands, and determining eligibility for benefits. Strong ability to coordinate claim file workflows, develop return-to-work plans, and communicate effectively with all relevant parties, including clients, employers, physicians, and healthcare professionals.
Demonstrates a proficient understanding of various physical and mental health concerns and their impact on work performance. Adept at delivering clear, confident, and professional communications regarding claim decisions, ensuring confidentiality, and adhering to health records legislation. Committed to providing timely, compassionate service while fostering strong, collaborative relationships with clients and stakeholders.
Disability Support Services Coordinator - Homewood Health
(2019-11 - 2022-01)
Strong background in case management, client support, and service coordination. Skilled in providing clear explanations of available services, acting as the central point of contact for case referrals, and offering ongoing guidance to clients, service providers, and clinical managers. Expertise in coordinating complex cases, ensuring compliance with service standards, contractual obligations, and financial protocols.
Proficient in setting up a variety of assessment and treatment services, including drug testing, mental health evaluations, inpatient and outpatient treatment programs, and virtual/in-person counseling. Committed to delivering exceptional service while managing financial and operational aspects of programs efficiently.
Server/Beer Cart Service - Oakridge's Golf Club
(2019-04 - 2019-10)
Crew Member - Copper Branch
(2018-09 - 2019-04)
Keyholder/Weekend Lead - Freshii
(2017-05 - 2018-09)
Team Member - Tim Hortons
(2013-08 - 2017-08)
Certified Referee (Ontario and Canada) - Uxbridge Soccer Club
(2008-05 - 2013-08)
Master of Counselling Psychology - Counselling Psychology - Yorkville University (2024-01 - 2026-09)
BA Psychology - Psychology - Wilfrid Laurier University (2014-09 - 2019-04)
