Administrative Assistant at BANK OF NOVA SCOTIA (2025-05 – Present)
- Managed scheduling and coordination of meetings, optimizing executive calendars for efficiency.
- Trained new staff on administrative processes, fostering a knowledgeable support team environment.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors while maintaining confidentiality of sensitive information by adhering to strict privacy policies.
- Collaborated on special projects as assigned by leadership coordinating event logistics as needed for success.
- Ensured strict adherence to security and compliance protocols with efficiency.
Customer Experience Associate at BANK OF NOVA SCOTIA (2024-04 – 2025-05)
- Ensured strict adherence to security and compliance protocols with efficiency.
- Demonstrated expertise in delivering exceptional customer service with a focus on enthusiasm and politeness.
- Executed comprehensive transaction processing, ensuring accurate authentication of client deposits, cash withdrawals, and issuance of bank drafts and access cards.
- Assisted customers in identifying needs. Provided information on new products and services. Referred customers as necessary.
- Trained new associates on systems, policies, and best practices for customer engagement.
Financial Service Representative II at CANADIAN IMPERIAL BANK OF COMMERCE (2022-08 – 2023-08)
- Delivered exceptional customer service by resolving issues and processing account transactions efficiently ensuring transaction completion.
- Reviewed client accounts and statements to identify and dispute transaction errors, enhancing financial accuracy.
- Evaluated and approved client qualifications for credit limit increases.
- Ensured strict adherence to guidelines and procedures to maintain confidentiality and mitigate risks.
