Hannan Abdur-Rasheed

Customer-focused administrative professional with a BSc in Economics and a proven track record in client communication, financial record-keeping, and operational support. Experienced in managing high-volume inquiries across phone, email, and written channels, building strong relationships with clients and internal teams. Adept at CRM-style data tracking, documentation, and translating product knowledge into clear, helpful guidance.

Eager to bring a proactive, service-first mindset to a valuation services support role.

Virtual Assistant / Administrative Support - Neela Arise

(2025-01)

• Served as a primary point of contact for clients via email and correspondence, resolving inquiries promptly and maintaining a professional, brand-consistent tone.
• Tracked and documented client interactions and follow-ups with high accuracy, mirroring CRM case-building workflows.
• Processed invoices, billing queries, and permit documentation — developing strong product and process knowledge to inform clients effectively.
• Used Excel and QuickBooks to maintain financial records and generate management reports, supporting informed decision-making.
• Identified opportunities to streamline scheduling and filing procedures, improving daily operational efficiency.

Statistician / Data Collector - National Bureau of Statistics (NBS) - Nigeria

(2023-01 - 2024-12)

• Collected and validated large volumes of socioeconomic data under strict quality and deadline standards — building strong attention to detail and data integrity habits.
• Communicated findings to government stakeholders through clear written reports, demonstrating the ability to explain complex information accessibly.
• Collaborated cross-functionally with field teams to improve data collection processes, reducing errors by an estimated 20%.

Accounting Officer - Independent National Electoral Commission (INEC) - Nigeria

(2021-01 - 2022-12)

• Managed high-volume financial transactions during electoral periods, demonstrating composure and accuracy in a fast-paced environment.
• Reconciled accounts and resolved discrepancies, ensuring audit-ready records and improving reporting accuracy.
• Prepared weekly and monthly financial summaries for management, honing skills in clear, structured reporting.

BSc - Economics - Fountain University, Osogbo (2021-12)