Hareer Mansour

Outgoing service professional with over 10 years' experience in the hospitality and tourism industries. Proven ability to create a welcoming environment and manage multiple tasks at one time. Committed to open communication with customers and co-workers while working in a fast-paced environment.

Restaurant Supervisor - Mosul Grill - Windsor, ON

(2018 - 2022)

• Supervised, coordinated and scheduled the activities of staff who prepared, portioned and served food
• Estimated and ordered ingredients and supplies required for meal preparation
• Established work schedules and procedures
• Trained staff in job duties, sanitation and safety procedures
• Ensured that food and service met quality control standards
• Made certain the restaurant was clean and organized for the next day

Server - Caesars Windsor - Windsor, ON

(2015 - 2016)

• Greeted patrons, presented menus, made recommendations and answered questions regarding food and beverages
• Took orders and relayed information to kitchen and bar staff
• Recommended wines that complemented patrons' meals
• Served food and beverages
• Prepared and served specialty foods at patrons' tables
• Cleaned up after every event
• Set up tables and chairs for the next day's event or meeting

Call Centre Agent - Sunwing Vacations - Toronto, ON

(2011 - 2012)

• Handled customer calls
• Booked vacations and cancelled trips as requested
• Worked with colleagues to provide better customer service
• Helped train new employees
• Handled complaints
• Accepted over-the-phone payments

Diploma - Tourism and Travel - Sheridan College (2011)

Ontario Secondary School Diploma - St. Thomas Aquinas Catholic Secondary School (2009)