Harinakshi Uppal

Performance-driven and results-oriented student looking for a part-time job . Possessing exceptional communication and leadership skills and the important ability to solve complex problems, an effective team player with a determination to meet and exceed all assigned goals and objectives.

Operation Analyst | Google Operation Center | September 2022-august 2023

• Providing support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
• Troubleshoot basic technical problems, identify customer needs and develop creative solutions to address them.
• Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
• Maintain response and resolution speed as defined by SLOs; Keep high customer satisfaction scores and follow quality standards in 95% of cases.
• Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
• Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues
• Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.

Bachelor of Commerce | June 2022| St. Joseph Degree & PG College, Hyderabad, India