Harleen Dhaliwal

Freelancers in the e-commerce customer representative role are a dynamic and flexible workforce, adept at managing customer inquiries, providing product information, and resolving issues with speed and efficiency. They bring a wealth of diverse experience from various industries, which can be leveraged to enhance customer service strategies. Their ability to work remotely allows for round-the-clock support, catering to customers across different time zones and ensuring a seamless shopping experience.

As self-employed professionals, they are highly motivated to maintain a high level of customer satisfaction, which is crucial for the reputation and success of an e-commerce business.

With a robust background as a customer service representative, I have honed my skills at Zudio and Jockey, two prominent retail brands. My tenure at Zudio equipped me with the expertise to handle a high volume of customer interactions, ensuring satisfaction and fostering brand loyalty. Transitioning to Jockey, I further refined my problem-solving abilities, dealing with a diverse clientele and managing complex inquiries with poise.

This experience has ingrained in me a deep understanding of consumer behavior and the significance of delivering exceptional service in the fast-paced e-commerce sector.

Currently pursuing Post Graduate certification in Marketing Management at Humber College Institute of Advance learning and I have done my bachelors in Commerce at Amity University Madhya Pradesh, India in year 2022.