Harmeet Kaur

Manage the College Documents email inbox, ensuring all incoming document-related requests are reviewed, responded to promptly. Oversee the issuance of both unofficial and official transcripts to students upon successful processing, ensuring timely and accurate distribution. Maintain comprehensive records of document service interactions to ensure proper tracking, follow-up, and continuous improvement of service delivery.

Registrar Office Coordinator - CIOT (PORTAGE COLLEGE) - Canada

(2025-09)

• Manage the College Documents email inbox, ensuring all incoming document-related requests are reviewed, responded to promptly.
• Oversee the issuance of both unofficial and official transcripts to students upon successful processing, ensuring timely and accurate distribution.
• Maintain comprehensive records of document service interactions to ensure proper tracking, follow-up, and continuous improvement of service delivery.
• Escalate student or staff concerns related to document services to the reporting manager without delay, supporting effective issue resolution
• Collaborate with internal departments such as Accounts, the Academic and Student Services department, and IT to address and resolve documentation or technical matters, ensuring seamless operational support
• Maintain and update comprehensive student academic records such as enrollment information, course registrations, official transcripts, ensuring accuracy and confidentiality at all times
• Oversee adherence to institutional policies and government regulations by monitoring student record-keeping practices, ensuring compliance with college standards as well as provincial and federal requirements
• Provide guidance and respond to inquiries from students, faculty, and staff related to registration processes, academic records, deadlines, and institutional procedures, delivering timely and accurate information.
• Engage in broader institutional responsibilities by supporting activities overseen by the Registrar's Office, including the organization and coordination of convocation ceremonies and other related activities
• Perform book codes troubleshooting by identifying and resolving issues concerning the book codes issued to the students.

Business Instructor - CIOT (PORTAGE COLLEGE) - Canada

(2025-07 - 2025-09)

• Teach foundational and advanced concepts of e-commerce, including online business models and digital marketing strategies.
• Develop and deliver engaging lesson plans and course materials tailored to students' learning needs.
• Guide students on practical skills such as setting up online stores, managing payment systems, and customer relationship management.
• Introduce tools and platforms commonly used in e-commerce like Shopify, WooCommerce, and analytics software.
• Provide real-world case studies and examples to enhance student understanding of e-commerce trends and best practices.
• Assess student progress through assignments, projects, and exams to ensure comprehension and skill development.
• Foster a collaborative and interactive learning environment to encourage student participation and engagement.

Computer Software Technician - Honda - India

(2019-06 - 2023-06)

• Designed and administered robust security protocols to protect organizational data from both internal and external threats, ensuring a 30% reduction in data breaches. Monitored security systems and executed preventive measures.
• Maintained accurate and up-to-date system records by developing automated logging systems that ensured a 20% improvement in data retrieval speed. Managed hardware inventories and software licensing information with attention.
• Provided remote technical support to employees across multiple locations, resolving system errors and technical issues efficiently. Reduced average support ticket resolution time by 25% through advanced troubleshooting techniques.
• Identified and solved system issues, leading to a 20% increase in operational efficiency. Led troubleshooting efforts to improve software reliability, minimizing system crashes and optimizing performance for major critical applications.
• Integrated software components into functional systems, reducing system integration time by 22%. Developed and maintained configuration management protocols to ensure seamless updates and upgrades across all platforms.

Information Technology Instructor - Global Academia - India

(2016-06 - 2019-06)

• Deployed digital tools and resources for effective online teaching, reducing course delivery time by 15%. Engaged students with interactive content and created a collaborative learning environment using learning management systems.
• Teaching Subjects Like MS Office Suite, C, C++, Java, Communication, Basic Computing etcetera.
• Conducted regular assessments and coding challenges, resulting in improved coding abilities. Maximized participation in extracurricular coding projects by 25%, fostering student interest in computer science outside the classroom.
• Implemented and guided one-on-one mentorship to students, identifying individual learning gaps and offering tailored solutions. Reduced student learning gaps by 15% by employing personalized teaching strategies and targeted feedback.
• Managed classroom environments, utilizing technical resources to support diverse learning styles. Enhanced student participation and class retention rates by 10% through the integration of multimedia tools and online collaboration.
• Coordinated extracurricular activities such as coding clubs and hackathons, providing students with opportunities to apply the skills in real-world scenarios. Elevated student participation in events by 20% and encouraged collaboration.

Diploma - Business Management - Portage College (2023-09 - 2025-06)

Master's - computer applications - Guru Nanak Dev University (2016-06 - 2019-03)

Bachelor's - computer applications - Guru Nanak Dev University (2013-07 - 2016-03)