Harpreet Kaur

Strategic technology leader with 14+ years in global banking and financial services managing 97+ team members, 40+ critical applications, and $10M+ budgets. Delivered 45% incident reduction, 96% change success rate, and 27% faster delivery through Agile transformation. Expert in production support, ITIL V4, regulatory compliance, and C-suite stakeholder engagement.

Senior Project Manager at HCL Technologies (2026-01 – Present)

• Leading zero-downtime platform migration for 1M+ customers across 40+ banking apps; reduced critical incidents 45% via proactive monitoring and governance controls.
• Managing 97+ cross-functional members (engineering, infrastructure, QA) across multiple vendors; implemented Agile-at-scale improving delivery speed 27%.
• Owned end-to-end environment build and production cutover for On-Prem to Cloud migrations; partnered with Professional Services to certify technical milestones, validate integration readiness, and execute Go-Live — mirroring governance and cutover ownership required in upgrade delivery.

Project Manager at HCL Technologies (2022-06 – 2025-12)

• Improved change success rate from 82% to 96% via risk-based CAB governance; reduced high-severity incidents 30% through enhanced monitoring and problem management.
• Drove automation initiatives reducing manual effort 20%; conducted stakeholder meetings with MDs and VPs ensuring cross-organizational alignment.
• Managed 24/7 cloud production support for business-critical applications hosted on AWS / Azure, ensuring high availability and system reliability.

Senior Technical Specialist at HCL Technologies (Deutsche Bank) (2020-06 – 2022-06)

• Led ITIL-based Incident, Problem, and Change Management across 30+ production apps; raised change success rate from 84% to 97% and SLA compliance from 88% to 98%.
• Reduced high-severity incidents 35%, improved MTTR 30%, and eliminated recurring issues 40% via strengthened Problem Management; served as primary client escalation point.

Senior Software Engineer at Wipro Technologies (2017-11 – 2020-06)

• Led 25+ L2/L3 engineers providing 24/7 banking platform support; reduced SLA breaches 40% through improved monitoring and escalation management.
• SME for OBIEE — covered analysis, development, and solution design; managed executive-level client communications.

Senior Software Engineer at Wipro Technologies (2012-10 – 2017-11)

• Production support lead for TLM/TLP reconciliation and wealth management apps; maintained 99.8% system availability.
• Reduced repeat issues 30% via root cause analysis; managed ServiceNow ITSM workflows ensuring compliance and documentation standards.

M.S. in Software Engineering – BITS Pilani (2016)

B.C.A. – PT. Deen Dayal Upadhyay University (2012)