Harsha S

Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.

Concierge/Security Guard - SMS SECURITY

(2021-11)

• Welcomed residents and visitors professionally while providing excellent front desk support
• Assisted guests with inquiries, directions, and daily requests in a courteous manner
• Responded promptly and professionally to concerns and emergency situations
• Maintained professionalism and confidentiality at all times
• Demonstrated strong communication and interpersonal skills while interacting with residents and guests
• Maintained visitor logs and accurate records with strong attention to detail
• Managed multiple responsibilities simultaneously in a fast-paced environment
• Collaborated with maintenance and building staff to ensure customer satisfaction

Warehouse Associate - Loblaws - CARLTON

(2019-10 - 2021-08)

• Collaborated effectively in fast-paced team environment to meet operational goals
• Worked efficiently in a fast-paced team environment
• Supported team members by coordinating tasks to enhance workflow and improve customer satisfaction
• Exhibited reliability and strong work ethic, contributing positively to team dynamics

Customer Service Representative - Food Basics - CABBAGETOWN

(2017-04 - 2019-08)

• Assisted customers with inquiries, purchases, and issue resolution, enhancing overall customer satisfaction
• Handled transactions accurately, contributing to seamless customer experiences
• Managed customer concerns calmly, fostering trust and loyalty among customers
• Maintained a welcoming and positive environment for customers
• Worked efficiently during busy shifts while maintaining attention to detail

High School Diploma - Jarvis Collegiate Institute Toronto, ON