Harshpreet Dhillon

Reliable and dedicated Security Guard with 3 years of experience providing comprehensive protection for both people and property. Proficient in monitoring surveillance systems, conducting regular patrols, enforcing security protocols, and responding to emergencies in a timely and effective manner. Known for strong attention to detail, excellent communication skills, and maintaining a calm and composed demeanor in high-pressure situations.

Committed to ensuring a safe and secure environment for clients, employees, and visitors.

Security Team Lead at Paragon Security (2024-11 – Present)

• Ensure that all visitors are signed in and out, and verify their identification, and the purpose of their visit.
• Ensure that all employees, contractors, and visitors are following the security protocol to gain entry. Ensure that visitors are only allowed in areas for which they are authorized, and that they are escorted, as needed.
• Respond to phone calls and emails related to access and security concerns. Direct inquiries to the appropriate department when needed.
• Regularly monitor CCTV cameras in the security control room to detect any suspicious activities, or potential security breaches.
• Ensure that all cameras are functioning correctly, and report any malfunctions to the appropriate department.
• Create, modify, and deactivate access cards for employees, contractors, and authorized visitors using Honeywell's software system.
• Ensure that access levels are properly assigned to users based on their role, and the sensitivity of the areas within the data hall.
• Complete incident reports with accurate details, and submit them to the relevant authorities, management, and security team members.

Concierge Security Guard at Allied Universal Security Services (2023-03 – 2024-10)

• Provided exceptional customer service and assistance to guests and visitors.
• Managed guest inquiries and resolved issues promptly and effectively.
• Handled mail and package deliveries, keeping items secure.
• Organized special requests from guests, ensuring all needs were met efficiently.
• Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
• Directed incoming calls and messages to appropriate staff or residents.
• Maintained a professional presence at the front desk area by adhering to dress code standards.
• Trained new staff members on proper policies and procedures related to customer service delivery.
• Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
• Answered guest questions regarding local area, facilities and amenities.
• Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

Security Guard at Allied Universal Security Services (2022-09 – 2023-02)

• Monitored premises to ensure safety and security for clients and visitors.
• Patrolled assigned areas to detect and deter potential security threats.
• Responded promptly to alarms and incidents, following established protocols.

Quality Assurance Technologist at Staff Plus - Club Coffee (2021-07 – 2022-08)

• Inspected finished products regularly and maintained high quality and safety standards set by the company.
• Conducted moisture content test, TDS test, and analyzed the correct range of color using a colorimeter (Agtron).
• Calibrating laboratory instruments such as the oxygen analyzer, Inficon, colorimeter (Agtron), Malvern, and process analyzer.
• Assist in preparing various kinds of samples for further lab testing and analyses.
• Perform line checks and precise recordings of pre-production material during QA/QC check.
• Maintained and filed proper documentation related to the quality requirements.
• Maintained and tested customer retention, and troubleshot adjustments to customer specifications.
• Collecting and analyzing data and samples to meet the industrial health and safety programs.
• Perform analytical tests on production material.
• Collecting samples for shelf life, and laboratory analyses.
• Follow GMP, HACCP, SOP, and health and safety guidelines.
• Reconducting testing on the defected products.

Ontario College Diploma in Business – St. Clair College (2021-04)

High School in Commerce – Govt. Girls Senior Secondary School (2018-03)