Healthcare Protective Officer (Casual Position) - Paladin Security - Calgary, AB
(2023-01)
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
- Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems
Community Peace Officer - Lethbridge Police Services - Lethbridge, AB
(2022-08 - 2022-09)
I was hired as community peace officer in Lethbridge but didn't complete full CPO training due to certain circumstances.
- Completed Tactical training.
- Completed Baton training.
- Have great knowledge of Canadian Law.
Class1 Driver and Customer Service Representative - 10103217 Canada Inc - Calgary
(2022-12 - 2023-05)
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Class1 Driver and Customer Service Representative - Sobeys And Gas Station - Rocky View, AB
(2022-01 - 2022-07)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Class1 Driver - Alman Trucking - Calgary, AB
(2020-11 - 2022-01)
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
Class1 Truck Driver and PTA - Newway Trucking And Monterey Park Physiotherapy Cl - Calgary, AB
(2017-06 - 2020-11)
- Maximized load safety by balancing, securing, and weighing products.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Security Concierge - Primary Response Security - Toronto, ON
(2017-01 - 2017-06)
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Mental Health Care Security Guard - Condor Security - Toronto, ON
(2016-01 - 2016-12)
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
