Has Sekander

Senior IT Professional with over +8 years of experience in the financial, retail, security, and energy industries. Offering excellent leadership abilities, overseeing operations, and managing projects and teams of all scales. Proven in collaborating cross-functionally with other IT experts, project managers, and subject matter experts in planning and delivering optimal solutions and optimizing reporting to eliminate errors in business systems and increase reporting accuracy.

Skills • Project management • SLA Reporting • Audit/compliance regulation • Capacity and scalability planning • Analytical software (SAS/SPSS/R) • System testing • Statistical analysis • Reporting skills • Information security • Programming and design skills • Best practices and standards • Critical thinking • Technical troubleshooting • Teambuilding • Problem Management • RCA reporting • Incident management • Process mapping/designing • Change management • Vendor management • Event managemen

SENIOR IT OPERATIONS ANALYST | 05/2021 - Current Interac - Toronto, ON • Lead the root cause analysis by investigating problems on Interac payment platforms to implement workarounds and permanent solutions documented with timelines and reported to our Stakeholders. • Manage and lead a team of analysts responsible for resolving incidents within our corporate enterprise and Interac payment platforms in compliance with our SLA and SLO. • Led the transition of level 1 and 2 e-Transfer support to our technical partners by providing knowledge training and documentation, improving operational efficiency through dedicated support staff. • Generate weekly/monthly/quarterly SLA and Incident/Problem reports through ServiceNow and Tableau to assess payment system performance and provide trending data to stakeholders. • Ensure all platforms are running efficiently, meeting service availability and handling system issues documenting/reporting them accordingly and providing on-call support as needed to ensure service restoration. • Streamlined the policy and procedure of problem management by introducing a culture of capturing, documenting, and investigating problems within Interac’s payment platform, increasing problem record capture by 94%