The Cahill Group St. John’s, NL, Canada
Information Systems and Technology 2022 Jan –2022 Dec
- Created, Updated, Maintained the IT/IS Department’s main website that is in production, using MS SharePoint Online, HTML, PHP, CSS, JavaScript
- Created, Updated, Maintained the Site Visitor Web App for the Head Office’s Reception Desk’s iPad. It is in production, replacing the previously existing paid subscription software. Used Microsoft PowerApps, SharePoint Online, Power Automate.
- Created, Updated, Maintained the IT Requirements Web App used companywide, is in production and replaced previously existing software solution. Used MS PowerApps, HTML, CSS, JavaScript, PHP, SQL.
- Automate manual back-office processing through scripting and automation.
SP Data Digital LLC, DirecTV St. John's, NL, Canada
Commercial Customer Care 2021 Jul –2022 Jan
- Received inbound calls from DirecTV Business Customers from all over US. Troubleshot hardware (receiver/tv/remote) and software issues.
- Sent DirecTV satellite signals, scheduled technicians, updated packages, took payments, updated all type of account info, applied discounts/credits. Used 3 integrated software (Salesforce, RIO, STMS).
Wendy’s Kenmount Road St. John's, NL, Canada
Cashier 2020 Jul – 2021 Sep
- Met, greeted, handled customers, operated cash registers, took payments.
- Promoted offers and surveys routinely. Restocked, organized merchandise.
- Prepared burgers, fries, sandwiches, salads etc. Maintained cleanliness of dining area and kitchen areas.
ABNews24BD.com Dhaka, Bangladesh
Information Technology Assistant 2018 Jun – 2019 Jul
- Reinstalled Windows, configured, setup, diagnosed, maintained, optimized, repaired/serviced hardware/software.
- Did data backups, performance tuning/testing, suggested/planned hardware/software upgrade/change for the long-term, provided tech-support/training to co-workers over phone/TeamViewer/in-person.
