Hasibur Omik

Results-driven Accounting and Finance Specialist with 6+ years of progressive experience in cash application, accounts receivable, credit collections, general ledger reconciliation, and office administration. Processed 300+ invoices monthly at a 98% on-time payment rate, recovered $195,000 in a single quarter, and consistently maintained 99.5% reconciliation accuracy. Experienced across healthcare, HVAC, gaming, and service industries with a strong track record of improving cash flow, reducing discrepancies, and ensuring full financial compliance.

Proficient in QuickBooks Online, SAP, SAGE 300, ERP and CRM systems, Excel, Power BI, and Tableau.

Cash Application Specialist - Lifemark Health Group - Toronto, ON

(2025-06)

• Posted and applied all incoming payments — including bulk payments, cheques, EFTs, wire transfers, and credit cards — accurately to client accounts while accessing remittance portals to ensure precise payment application.
• Reconciled daily cash receipts to bank statements, investigated and resolved discrepancies in a timely manner, and cleared unapplied transactions monthly and overpayments from LPS on a quarterly basis.
• Reconciled clinic chargebacks, updated account statements, and processed client refunds as required, maintaining accurate and current account records throughout.
• Validated account discrepancies in collaboration with sales, customer service teams, and clients, and posted and applied collection agency payments accurately.
• Managed massage therapy membership contracts end-to-end, including setup, payment uploads, declined payments, expired contracts, and credit card updates.
• Communicated directly with customers to resolve payment issues, disputes, and unapplied transaction inquiries in a professional and timely manner.
• Prepared ad hoc reports and expense reports for non-linear clinics and responded to clinic queries escalated to the corporate office.
• Performed bank deposits via scanner and coordinated with the Ministry for OHIP payment processing, ensuring compliance with government billing requirements.

Accounting Specialist - Simply Group - Toronto, ON

(2024-04 - 2025-06)

• Processed 300+ invoices monthly with minimal supervision, achieving a 98% on-time payment rate and significantly improving overall cash flow.
• Reconciled daily, weekly, and monthly statements in QuickBooks Online, achieving a 99.5% accuracy rate and reducing discrepancies by 20%.
• Reviewed and analyzed 50+ General Ledger adjustments monthly, ensuring accurate financial reporting and zero audit issues during year-end reviews.
• Verified vendor accounts by cross-referencing purchase orders and contracts, reducing payment errors by 15% and improving payment processing speed by 10%.
• Collaborated with department personnel to produce timely and accurate bills, improving billing accuracy and reducing invoice disputes by 25%.
• Analyzed invoices and expense reports, identifying and resolving discrepancies within 48 hours, maintaining 100% financial compliance and reducing payment delays by 20%.
• Maintained organized financial records to support seamless internal audits and regulatory compliance reviews.
• Communicated proactively with vendors and internal stakeholders to clarify billing terms, prevent duplicate payments, and strengthen vendor relationships.

Accounts Receivable and Credit Collections Specialist - Reliance Home Comfort - Toronto, ON

(2021-11 - 2023-03)

• Responded to a wide array of queries and concerns from interdepartmental teams and external clients, verbally and in writing; resolved and documented each case thoroughly.
• Answered a high volume of billing questions and provided detailed breakdowns of charges and their validity to recover owing amounts from clients.
• Processed one-time credit card payments and actively promoted pre-authorized payment options to increase client kept rates and reduce outstanding balances.
• Enrolled and promoted existing clientele for pre-authorized payments and electronic billing, improving payment consistency and reducing administrative follow-up.
• Utilized TCN, CX One NICE, and Avaya for client communication and leveraged CRM and SAP systems for all accounting needs and record-keeping.
• Surpassed monthly collection targets of $55,000, with last-quarter collections reaching $195,000; maintained an average monthly kept rate of 95% and above while demonstrating high call-quality standards throughout.

Senior Office Administrator - Ontario Lottery and Gaming Corporation (OLG) - Toronto, ON

(2019-09 - 2021-11)

• Managed all inbound and outbound communication for departmental needs and monitored the smooth flow of administrative processes across the business unit.
• Reviewed and approved requisitions and third-party requests; monitored clerical tasks and overall administrative workflows, resulting in measurably better team productivity.
• Submitted requests on behalf of department and senior management as needed, and delivered timely reports in the designated format and timeline.
• Worked within a cross-functional team environment and divided responsibilities among staff to optimize work output and uphold ethical standards.
• Applied active listening skills to resolve client concerns efficiently and consistently provided tailored, effective solutions.

Bachelor of Business Administration - Business and Accounting - North South University (2019-01)