Hassan El

Experienced technician and customer service professional with 20+ years of hands-on experience in furniture repair and refinishing, technical support, aviation operations, shipping and receiving, and customer service. Strong background in troubleshooting, quality control, repairs, supervision, and working directly with customers. Reliable, adaptable, and focused on quality workmanship.

Furniture Technician/Furniture Medic - Wayfair

(2024-01)

• Perform professional furniture repairs, restoration, touch-ups, and refinishing.
• Repair scratches, dents, chips, finish damage, and other cosmetic defects.
• Complete in-home repairs while maintaining professional service and quality standards.
• Assess damage, select appropriate repair methods, and communicate with customers.

Service Technician - Jordan's Furniture - Coquitlam, BC

(2017-01 - 2024-12)

• Repair, touch up, refinish, and restore furniture to quality standards.
• Inspect furniture and complete quality checks before customer delivery.
• Resolve customer concerns and explain repair and service requirements.

Ramp Agent - Swissport Canada - Richmond, BC

(2016-04 - 2020-12)

• Loaded and unloaded aircraft cargo and passenger baggage.
• Supported aircraft ramp and ground operations in a fast-paced environment.
• Followed workplace safety procedures and worked effectively as part of a team.

Watch & Jewellery Repair Technician - Hudson's Bay / On Time Service Corp. - Vancouver, BC

(2016-09 - 2017-02)

• Performed battery replacements and basic watch servicing.
• Provided customer service while handling customer items with care.

Supervisor Technician - JR West Furniture - Vancouver, BC

(2004-01 - 2016-12)

• Supervised furniture repair, touch-up, and refinishing work.
• Managed shipping and receiving and provided customer service and service estimates.
• Explained repair requirements and costs while maintaining quality standards.

Computer & IT Lead Technician - Discovery Company - Burnaby, BC

(2004-01 - 2009-12)

• Built, repaired, and upgraded computers for customers.
• Installed hardware and software and configured memory and network drivers.
• Provided technical troubleshooting, sales assistance, and customer support.

Computer Technician - ALPHA Computer - Raleigh, NC, USA

(1999-01 - 2000-12)

• Built and repaired computers and installed hardware and software.
• Worked with networking, programming, and website development.
• Provided technical and customer support.

Associate Degree - Computer Engineering Technology - Wake Technical Community College (2003-01)