Haymanot Bekele

University student with customer service, hospitality, and office-support transferable experience in fast-paced environments. Experienced with POS transactions, cash handling, order accuracy, customer inquiries, inventory/restocking, and maintaining clean, organized spaces. Reliable, professional, and comfortable supporting front-desk, receptionist, virtual office clerk, customer service, and administrative support roles.

Expeditor/Host - East Side Marios - Pickering, ON

(2023-01 - 2025-01)

• Handled POS transactions and cash/payment processing while adapting quickly to system updates and busy shifts.
• Managed takeout, delivery, and mobile orders with strong attention to detail, timing, and order accuracy.
• Supported host duties by greeting guests, managing reservations, answering questions, and keeping the dining area organized.
• Stocked and organized products/inventory, maintained clean work areas, and supported smooth daily operations.
• Trained newer team members on service standards, task flow, and company procedures.

Crew Trainer - McDonalds - Pickering, ON

(2023-01 - 2025-01)

• Operated POS systems, processed customer payments, handled cash, and maintained transaction accuracy during high-volume service periods.
• Greeted customers, took orders, answered questions, and provided friendly support in a fast-paced environment.
• Maintained order accuracy by organizing requests, confirming details, and resolving customer concerns professionally.
• Supported opening/closing routines, restocking, cleaning, and service-area organization according to company standards.
• Worked closely with team members to manage rush periods, prioritize tasks, and keep service moving efficiently.

Bachelor of Arts - Communications - Wilfrid Laurier University