Hazel Hernandez

A results-driven, patient-focused Orthodontic Treatment Coordinator with extensive experience in case presentation, treatment planning, and patient conversion in orthodontic practices. Skilled at guiding patients through comprehensive orthodontic consultations, clearly explaining treatment options, including braces, Invisalign, and other corrective solutions, and addressing concerns with empathy and professionalism. Proven ability to increase case acceptance by building strong patient relationships, simplifying complex clinical information, and presenting customized financial arrangements that align with patient needs.

Highly knowledgeable in orthodontic workflows, insurance coordination, and long-term treatment scheduling, ensuring a seamless journey from initial consultation to case completion. Collaborates effectively with orthodontists and clinical teams to optimize scheduling, maintain high production levels, and deliver exceptional patient experiences. Dedicated to driving practice growth through strong communication, attention to detail, and a commitment to patient satisfaction and confidence in their smile transformation.

Orthodontic-Trained Reviewer - Orthodontics on Danforth

(2023)

• Dental Monitoring App Coordinator
• Triage patient scans
• Verify AI Detection
• Filter False Positives
• Track Patient Compliance
• Manage Communications
• Escalate Clinical Issues
• Maintain Digital Records

Sterilization Technician - Orthodontics on Danforth - Ontario, Canada

(2024)

• Adhering to standard protocols for infection control.
• Wearing personal protective equipment when required.
• Preparing Orthodontic tray set-up.
• Providing exceptional patient support.
• Following manufacturers' instructions for maintaining sterilization equipment properly.
• Ordering clinical supplies and adhering to the office's unique tag system.
• Tearing down and preparing treatment rooms for procedures.
• Recording information, such as sterilization processes and notes.
• Restocking supplies and cleaning handpieces.
• Sterilizing dental instruments according to procedures.
• Transporting dirty dental instruments to and from the dedicated sterilization area.

Scheduling Coordinator/Front Desk Receptionist - Orthodontics on Danforth

(2023 - 2024)

• Greeting patients
• Answering phone calls
• Patient Communication
• Assisting with Forms
• Scheduling appointments
• Confirming appointments
• Managing cancellations and scheduling
• Maintaining patient records
• Managing office inventory
• Assisting with other tasks
• Dental Monitoring Coordinator

General Dentist/ Practicing Orthodontics - Philippines

(2004)

• Manage Multiple Dental Clinics
• Dental Consultant
• Dental Education Trainer

Healthcare Leadership - Sault College (2023-05 - 2024)

Dental Hygienist (2005 - 2006)

Orthodontic Preceptorship (2004 - 2005)

Doctor of Dental Medicine (1999 - 2003)