Service Desk Analyst at Cognizant (2022-07 – 2024-07)
- Provides internal support and advice to end users
- Contributes to, delivers and supports training services to end users
- Assists end users with configuration, maintenance, and operation of devices
- Provides hardware and software and operational support as required
- Completes project tickets and participates in departmental and inter-departmental project teams
- Follows policies and procedures and provides timely response to incidents assigned in the ticketing system
- Verifies incident description and severity with end users
- Escalates incidents to the appropriate resource for advice and resolution
- Provides timely diagnosis and resolution of service incidents
- Empathize and communicate with customers to ensure satisfaction
PC Setup Personnel at CNG Unicom (2021-09 – 2022-05)
- Proper setup desktop
- Cable management
- Troubleshoot hardware components
- Disassemble, and assembly desktop
Onsite Helpdesk Support at Nityo Infotech Inc (2019-12 – 2020-02)
- Support client computers such as Network Connectivity, File Sharing and Printer Setup
- Provides on-call technical support and site visits as needed
- Provides support to end-users on a variety of issues
- Identifies, researches, and resolves technical problems
- Responds to telephone calls, emails, and personnel requests for technical support
- Performs general maintenance tasks, and resolves fewer complex problems immediately, while more complex issues are identified with a higher level of support
- Used problem management databases and help desk systems
- Sending an email of the ticket reports at the end of the shift to the managers
IT Administrator at Figari Solutions Inc. (2017-05 – 2019-03)
- Installing, configuring, and troubleshooting PCs and laptops
- Provide support to end-users on a variety of issues
- Support client computers such as Network Connectivity, File Sharing and Printer Setup
- Office 365 (add, modify, and delete users)
- Provide on-call technical support and site visits as needed
- Identifies, researches, and resolves technical problems
- Responds to telephone calls, emails, and personnel requests for technical support
- Performs general maintenance tasks and resolves fewer complex problems immediately while more complex issues are identified to a higher level of support
- Used problem management databases and help desk systems
- Asset management, inventory, maintaining documentation and providing team updates as needed to ensure changes are well communicated and understood
IT Staff at Cagayan de Oro Medical Center (2014-11 – 2016-03)
- Provide technical support and provide procurement in Central Supply Room
