Hazel Millan

To obtain a responsible and challenging position in a company where my work experience and passion will utilize my opportunity for advancement. Ability to work independently or with a team.

Service Desk Analyst at Cognizant (2022-07 – 2024-07)

• Provides internal support and advice to end users
• Contributes to, delivers and supports training services to end users
• Assists end users with configuration, maintenance, and operation of devices
• Provides hardware and software and operational support as required
• Completes project tickets and participates in departmental and inter-departmental project teams
• Follows policies and procedures and provides timely response to incidents assigned in the ticketing system
• Verifies incident description and severity with end users
• Escalates incidents to the appropriate resource for advice and resolution
• Provides timely diagnosis and resolution of service incidents
• Empathize and communicate with customers to ensure satisfaction

PC Setup Personnel at CNG Unicom (2021-09 – 2022-05)

• Proper setup desktop
• Cable management
• Troubleshoot hardware components
• Disassemble, and assembly desktop

Onsite Helpdesk Support at Nityo Infotech Inc (2019-12 – 2020-02)

• Support client computers such as Network Connectivity, File Sharing and Printer Setup
• Provides on-call technical support and site visits as needed
• Provides support to end-users on a variety of issues
• Identifies, researches, and resolves technical problems
• Responds to telephone calls, emails, and personnel requests for technical support
• Performs general maintenance tasks, and resolves fewer complex problems immediately, while more complex issues are identified with a higher level of support
• Used problem management databases and help desk systems
• Sending an email of the ticket reports at the end of the shift to the managers

IT Administrator at Figari Solutions Inc. (2017-05 – 2019-03)

• Installing, configuring, and troubleshooting PCs and laptops
• Provide support to end-users on a variety of issues
• Support client computers such as Network Connectivity, File Sharing and Printer Setup
• Office 365 (add, modify, and delete users)
• Provide on-call technical support and site visits as needed
• Identifies, researches, and resolves technical problems
• Responds to telephone calls, emails, and personnel requests for technical support
• Performs general maintenance tasks and resolves fewer complex problems immediately while more complex issues are identified to a higher level of support
• Used problem management databases and help desk systems
• Asset management, inventory, maintaining documentation and providing team updates as needed to ensure changes are well communicated and understood

IT Staff at Cagayan de Oro Medical Center (2014-11 – 2016-03)

• Provide technical support and provide procurement in Central Supply Room

Diploma in Computer Systems Technology Networking – Centennial College (2021-01 – 2022-04)

BS in Information Technology – University of Science and Technology of Southern Philippines (2014)