Autonomy Operations Architect at Cartage AI (2026-02 – 2026-03)
- Developed and expanded core knowledge systems for Wilson, an AI Logistics Coordinator, expanding capabilities via agentic workflows, API integrations, and multi-modal transport support.
- Reduced recurring system errors through strategic prompt engineering, structured testing frameworks, and optimized customer interaction workflows.
- Translated complex logistics requirements into operational solutions, aligning multiple stakeholders and improving system reliability.
Analyst, Inbound Logistics at Lululemon (2024-01 – 2026-02)
- Drove cross-functional alignment and stakeholder engagement to ensure operational initiatives met business objectives, timelines, and compliance standards.
- Led the development and maintenance of both internal and external business continuity documentation (SOPs, RACIs), fostering active engagement with stakeholders to ensure alignment and accuracy.
- Supported the training, user acceptance testing, and hypercare phases for key projects by coordinating work back schedules, task trackers, and delivering regular updates through emails and meetings to ensure stakeholder alignment.
- Provided support for department CAPEX budgeting procedures, including designing and implementing a new savings tracker to enhance visibility and financial oversight.
Logistics Manager at HelloFresh (2023-05 – 2023-08)
- Led the project launch and supported the automation of our Daily Exceptions tool, reducing manual workload for the team by over 50% and increasing live parcel visibility of the over 300,000 parcels a week.
- Partnered with senior leadership to drive network performance, cost reduction, and customer experience improvements across the logistics function.
- Planned and scaled partner networks to meet operational demand while maintaining high service levels and cost efficiency, including the rapid launch of a new nationwide carrier.
- Interviewed and onboarded three employees simultaneously to roles that previously were non-existent, creating new Job Descriptions, onboarding materials & SOPs, and handover plans.
- Guided my department through significant restructures in staffing whilst maintaining steady KPI performance throughout the Spring Bank Holidays & the couriers resource challenges.
- Created and launched a robust claims process with 3PL partners, implementing clear new guidelines and change management processes while simultaneously working to automate the process.
Logistics Lead at HelloFresh (2022-01 – 2023-05)
- Primary liaison for 3PL partners, resolving performance issues and optimizing network reliability through coaching, negotiation, and process improvements while maintaining SLAs and KPIs.
- Implemented daily performance reviews while working cross departmentally to introduce & implement new error dashboards to automate & improve live tracking visibility for quick mitigations.
- Worked long term to reduce errors through implementing new Events Process, amending our Island Shipments process, forecast improvements and the Northern Ireland relaunch.
- Owned logistics financial performance, supporting in SLA negotiations, claims processes, identifying and implementing cost saving initiatives.
- Managed a team of six direct reports across our offices in London & Manila, while actively growing and streamlining the onboarding process for all new hires.
- Supported the launch of new Distribution Centres, 3PLs and working on the new OwnFleet Pilot to reduce errors and efficiently manage our own direct to customer deliveries.
Logistics Executive at HelloFresh (2020-07 – 2021-12)
Logistics Coordinator at HelloFresh (2019-07 – 2020-01)
