Heaven Wilson
Optical Manager
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About
Hi!
I specialize in optical and business administrations. I am an ambitious sales representative that focuses on maximizing all business aspects. I am truly passionate about helping others and supporting a positive environment.
Skills
Kind and helpful customer service
Strong sales skills: frame fitting, lifestyle questions, building customer rapport, lens recommendations, writing up sales, accurate prescription interpretations, optical facial measurements, taking pupillary distance/seg height
Contact lens fitting and training
Insurance billing
Inventory
Bank deposits
Payroll
Staff training
Management/leadership skills
Data entry
Invoice filing
Proficient in Wink and Blueprint (hearing) softwares
Excel
Dispensing
Customer glasses troubleshooting
Marketing and advertising
Budget planning
Cleaning
Eye exam pre-testing: intake, auto-refract, retinal imaging, field testing, lensometry
Arranging doctor referrals
Knowledgeable in a variety of lenses and their functions
Lab work: remote edging, hand edging, frame tracing, frame repairs, lens tinting, innovation software, generating single vision and progressive lenses, polishing, lens ordering, frame ordering, warranties
Blueprint: writing up sales, stock inventory, referencing Phonak and Signia serial numbers, booking appointments, some hearing aid troubleshooting
Experience
I have 4 years experience in the optical retail field.
Education
High school and Personal Support Worker training program.
