Heena

Results-driven Sales Associate with 3+ years of experience in retail and customer service environments. Skilled in upselling, product recommendations, and delivering exceptional customer experiences to drive sales and brand loyalty. Proven ability to meet performance goals in fast-paced retail settings.

Retail Sales Associate (Part-Time) at Bath & Body Works (2025-10 – Present)

• Delivered personalized product recommendations to increase sales
• Achieved daily sales goals through upselling and cross-selling
• Maintained strong product knowledge to assist customers effectively
• Supported visual merchandising and promotional displays
• Handled POS transactions while ensuring excellent customer experience

Customer Service Representative at Global Connect Solutions (2024-09 – 2025-08)

• Managed high-volume customer interactions across multiple channels
• Achieved 95% customer satisfaction (CSAT)
• Improved first-call resolution rate by 20%
• Maintained CRM records accurately

Trainer & Client Engagement Specialist at Femina Flaunt Academy (2023-03 – 2024-08)

• Delivered training sessions focused on communication and sales
• Coached team members to improve customer engagement
• Increased client satisfaction by 30%
• Reduced service escalations

Customer Experience Assistant at Orane International Events (2021-04 – 2023-02)

• Managed registrations and payments
• Handled customer inquiries professionally
• Supported smooth event execution

Master Diploma in Cosmetology – Orane International (2020 – 2023)

Diploma in Aviation, Hospitality & Travel – Frankfinn Institute (2019)