Heetiksa Patel

Junior IT Support Specialist

Talent

Mississauga, OntarioMember since June 12, 2023

Cybersecurity StudentHardware TroubleshootingSoftware Installation & ConfigurationWindows 10/11Kali LinuxVirtualBoxVMwareIP ConfigurationLAN/WAN BasicsWiresharkNmapUser Account ProvisioningAccess ControlPassword ManagementIncident LoggingTicket TriageSOP WritingEscalation ProceduresThreat Detection BasicsSplunkMetasploitVulnerability Concepts

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Cybersecurity StudentHardware TroubleshootingSoftware Installation & ConfigurationWindows 10/11Kali Linux

About

Certified IT professional (ISC² CC) with hands-on experience deploying endpoints, troubleshooting hardware and software faults, and supporting live user environments. Backed by a Post-Graduate Certificate in Cybersecurity and a track record of resolving incidents with zero recurrence, onboarding users with zero deployment errors, and documenting procedures that outlast the ticket. Brings a security-aware mindset to every support task — an uncommon edge at the junior level.

Experience

IT Support Intern - Micro Computer Consulting - Mississauga, ON

(2024-09 - 2024-11)

Deployed 10+ fully configured workstations and user accounts with zero post-deployment errors.
Resolved hardware and software faults across a live user base using a structured process.
Contributed to 5+ enterprise network and infrastructure tasks alongside senior admins, gaining direct hands-on exposure to domain environments, IP addressing, and systems management.

Team Lead / Supervisor - Putt In Glow (fmr. Putting Edge) - Oakville, ON

(2023-06 - 2026-04)

Led all technology-related incident escalations for a 5-person team in a POS-dependent environment; resolved every in-shift technical failure without external support, maintaining zero operational downtime.
Cut new-hire training time by ~30% by rewriting onboarding procedures and delivering structured system walkthroughs — directly transferable to user onboarding in IT support roles.
Maintained scheduling, accountability, and operational continuity for a small team — evidence of reliability that support teams depend on.

Administrative Assistant - Mayet Attorneys - Johannesburg, South Africa

(2021-05 - 2023-03)

Managed 10+ client records across digital and physical filing systems with zero retrieval errors
Processed large volumes of structured legal data with precision under deadline pressure, developing the accuracy and attention to detail essential for incident logging and change management.