Customs Release Analyst at FedEx Trade Networks (2017-01 – Present)
- Process customs clearances electronically through EDI systems.
- Act as a liaison between drivers, customs officials, and clients.
- Perform data entry, filing, and administrative support duties.
- Review documentation for accuracy and compliance before CBSA submission.
- Troubleshoot customs entry rejects and obtain missing documentation.
Postal Clerk at Canada Post (2004-11 – 2013-11)
- Sorted incoming and outgoing mail for accurate and efficient delivery.
- Processed mail, parcels, postage, and customer transactions.
- Balanced cash drawers and maintained accurate daily transaction records.
- Assisted customers with address changes, registered mail, and claims.
- Handled customer inquiries regarding lost, damaged, or delayed mail.
Pharmacy Aide at Wellington Pharmacy (2005-06 – 2005-11)
- Prepared prescription labels and processed prescription information.
- Maintained inventory records and monitored stock levels.
- Handled cash and credit transactions accurately.
- Received and organized pharmaceutical supplies and refrigerated items.
Paint and Flooring Associate at Home Depot (2003-08 – 2005-08)
- Assisted customers with paint, flooring, and décor selections.
- Operated equipment including paint mixers, tile saws, and carpet cutters.
- Provided guidance on installation, preparation, and product maintenance.
Third Key Holder at Reitmans (2002-08 – 2004-07)
- Processed cash and credit transactions and balanced registers.
- Opened and closed the store, including deposits and cash handling.
- Created merchandise displays and assisted customers with styling and sizing.
Barista / Shift Supervisor at Starbucks Coffee Company (2000-12 – 2002-02)
- Prepared beverages and ensured high customer service standards.
- Trained staff on food safety, sanitation, and service procedures.
- Managed scheduling, payroll preparation, and inventory ordering.
