Heidy Diaz

Highly accomplished and safety-focused Professional Coach Driver with over 15 years of commercial driving experience, including more than a decade operating commercial passenger vehicles in Ontario. Proven track record in high-volume, long-distance, and complex urban transit environments. Recognized for maintaining exemplary safety records, delivering exceptional customer service, and ensuring strict regulatory compliance.

Formally trained in defensive driving with extensive experience in highway coach charters, transit services (GO Transit/Metrolinx), and intercity operations. Bilingual leader (English/Spanish) dedicated to operational excellence and mentoring the next generation of safe drivers.

Professional Coach Driver – Charter, Shuttle & Transit Services - Toronto Bus Company Ltd. (TBCL) - Toronto, ON

(2025-01)

• Execute safe highway coach and commercial passenger transportation across Ontario, specializing in charter, commuter, and high-volume transit operations.
• Support GO Transit / Metrolinx operations, seamlessly adapting to changing schedules, routes, and strict provincial transit service standards.
• Conduct meticulous vehicle inspections to guarantee 100% compliance with Ministry of Transportation (MTO) and company regulations.
• Manage passenger safety and comfort across diverse urban, suburban, and highway environments under challenging weather and peak traffic conditions.
• Maintained a zero-incident safety record and consistently achieved 100% on-time performance across all assigned routes.

Professional Coach Driver (Part-Time) – Ottawa-Toronto Line Run - Keolis Canada - Toronto / Ottawa, ON

(2026-02 - 2026-05)

• Managed scheduled long-distance intercity highway coach services between Ottawa and Toronto, prioritizing passenger comfort and safety.
• Adhered strictly to federal and provincial transportation regulations, corporate standard operating procedures, and strict logbook compliance.
• Demonstrated high-level adaptability and situational awareness while navigating extended highway routes under tight, time-sensitive schedules.
• Successfully maintained operational reliability and earned positive passenger feedback for professionalism and smooth route management.

Independent Driver Instructor - Independent - Ontario, ON

• Designed and delivered tailored training programs for aspiring drivers preparing for Ontario G1, G2, and G licensing examinations.
• Instructed learners on defensive driving methodologies, hazard perception, risk mitigation, and responsible vehicle handling.
• Successfully guided numerous students to pass their road tests on the first attempt, fostering a lasting culture of road safety.