Helena Wanzo

Certified Human Resources Professional (CHRP) with 5+ years of experience in HR advisory support, recruitment, employee relations, and employer services. Experienced partnering with organizations to support hiring needs, workplace concerns, accommodations, retention strategies, and employment-related guidance. Skilled in building trusted relationships, interpreting policies and legislation, maintaining HR documentation, and delivering practical HR solutions in fast-paced, client-focused environments.

IEmployment Consultant at SOAR Community Services (2026-04 – Present)

• Manage relationships with employers and provide support related to recruitment, hiring needs, workplace concerns, employee retention, and employment practices.
• Provide practical guidance to employers and clients regarding workplace expectations, accommodations, employment-related concerns, and available supports.
• Conduct regular follow-ups to identify workplace challenges, support employer-employee communication, and promote successful employment outcomes.
• Create and post job advertisements, assess candidate qualifications, and connect employers with qualified candidates.
• Support employers with recruitment strategies, candidate referrals, and hiring initiatives across diverse industries.
• Maintain 350+ client records and employment documentation using FCCares, EMHWare, and CaMS while ensuring accuracy, confidentiality, and compliance.
• Provide coaching and problem-solving support related to workplace communication, conflict resolution, and employee retention.
• Lead internal Health & Wellness initiatives focused on employee engagement and workplace culture.

Business Developer at SOAR Community Services (2021-06 – 2026-04)

• Manage relationships with employers and provide support related to recruitment, hiring needs, workplace concerns, employee retention, and employment practices.
• Provide practical guidance to employers and clients regarding workplace expectations, accommodations, employment-related concerns, and available supports.
• Conduct regular follow-ups to identify workplace challenges, support employer-employee communication, and promote successful employment outcomes.
• Create and post job advertisements, assess candidate qualifications, and connect employers with qualified candidates.
• Support employers with recruitment strategies, candidate referrals, and hiring initiatives across diverse industries.
• Maintain 350+ client records and employment documentation using FCCares, EMHWare, and CaMS while ensuring accuracy, confidentiality, and compliance.
• Provide coaching and problem-solving support related to workplace communication, conflict resolution, and employee retention.
• Lead internal Health & Wellness initiatives focused on employee engagement and workplace culture.

Staffing Coordinator at Trillium Interim Staffing (2019-04 – 2020-03)

• Managed full-cycle recruitment for temporary and permanent positions across multiple industries, including manufacturing, logistics, and skilled trades.
• Partnered with client organizations to understand workforce requirements and recommend recruitment strategies.
• Provided hiring recommendations and candidate insights to support client workforce decisions.
• Managed relationships with multiple employer partners throughout the recruitment lifecycle.
• Created job postings, sourced candidates, conducted interviews, and presented qualified applicants to employers.
• Coordinated reference checks, employment offers, onboarding documentation, and start-date requirements.
• Built and maintained candidate pipelines to support ongoing client hiring needs.
• Maintained accurate recruitment records, candidate tracking, and reporting using PCRecruiter ATS.

Talent Acquisition Recruiter (Co-op) at Alorica (2016-08 – 2019-01)

• Progressed from co-op placement into a Talent Acquisition Recruiter role supporting high-volume recruitment.
• Supported high-volume recruitment activities including sourcing, screening, interviewing, and onboarding coordination.
• Managed candidate information and recruitment activity using Taleo ATS.
• Coordinated reference checks, offer documentation, and new hire onboarding requirements.
• Supported employee engagement initiatives and workplace culture programs.

Branch Manager at CS Financial Inc. (2009-06 – 2015-02)

• Supervised staff and supported daily operations, scheduling, and employee onboarding.
• Provided coaching and performance feedback to support employee development and service standards.
• Maintained employee records and followed corporate policies and procedures.
• Supported branch goals through effective communication, organization, and team leadership.

Ontario College Graduate Certificate in Human Resources Management – Conestoga College

Diploma in Advertising & Marketing Communications – Conestoga College